Technical Director, Salesforce Architecture

at Charles River Laboratories
Published January 8, 2024
Location Wilmington, MA
Category Default  
Job Type Full-time  


Technical Director, Salesforce Architecture

Req ID #: 220440


USWilmington, MA, US, 01887

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, well help you build a career that you can feel passionate about.

**Job Summary**

The Technical Director, will be responsible for leading full lifecycle engineering efforts across various business units. This role will work closely with other technical engineers, collaborating with technology and business stakeholders to develop, support, and enhance our Salesforce instance. Candidates will work collaboratively with product owners to drive design choices and recommend, develop and implement technical solutions as well as providing hands-on technical expertise to other development teams. The successful candidate will provide technical thought leadership for the Salesforce platform, and collaborate across teams to solve complex design issues, avoid technical debt, drive agile practices, and implement architecture best practices. The position will be responsible for leading and providing developer support and technical direction to a matrixed team of solution architects/technical leads, developers and administrators. This role will also be responsible for cataloguing, developing, coordinating, communicating, maintaining, and enforcing overall enterprise architecture models, representations, initiatives, capabilities, and components to adequately perform the organization's business and technology activities. In this role, the person will help to drive a major transformation that will have significant impact on the company, its employees, and its customers.


Sets, defines architectural practices and guidelines for the Salesforce ecosystem, including Sales Cloud, Service Cloud, Conga CPQ and CLM, Einstein, Pardot, etc

Provide vision and ensures delivery of technical designs that meet project requirements, while maintaining consistency with the Enterprise Architecture guidelines

Design and scope work in Agile sprints and time boxed releases

Optimize architecture and tooling aligned to rapid and iterative Agile delivery

Deploy leading continuous integration, continuous deployment and automated testing tools to reduce time to market and improve quality

Ensure execution of best practices to perform operational support, enhancements, bug fixes as needed to the platform

Oversees configuration and customization of the platform

Oversees efforts to develop and execute testing, training and documentation

Collaborates with product owners as a Salesforce expert, present options, and helps build full solutions to meet business needs

Has an expert understanding of standard applications, web application development, Salesforce integration patterns, and tools such as the Salesforce APIs, Apex, Lightning and the AppExchange that are used to extend the standard product sets

Integration knowledge with SAP is desired

Knowledge in the Analytics space example Microsoft Azure tool set, Power BI

Leads technical discovery sessions, writes technical architecture documents, and leads integration design

Has a solid business understanding and is able to translate business process flows into technical use cases

Oversee technical solution reviews and provide recommendations to improve adoption and usage

Provide strategic vision, identify and mitigate technical risks across the architecture

Works with Data Governance Org to incorporate data standards, data mastering and management processes, and other data related requirements into architecture planning and solution design

Sets product vision and lead road mapping activities

Documents design decisions, process and data flows for the development team

Provides strategic leadership and provides mentorship/advisement to SFDC Platform team Developers, Admins, and Business Analysts

Ensure adherence to CRL standards and compliance with regulatory bodies are maintained (FDA, ISO, PCI, SOX, HIPPA, US, EU)

Provide direct or indirect supervision, leadership, technical direction, and mentorship to a highly technical matrixed team responsible for various aspects of architecture. Manage the team to ensure continuously high customer satisfaction, productivity, effectiveness, and achievement of overall vision, strategy and goals.

Turn business strategy into systems design by developing an architecture framework that enables adaptability, scalability, availability, and re-use

Identify and drives opportunities to simplify and leverage the existing tools/assets and resources across organization

Identify emerging technologies to help drive solutions that increase business value

Architectural leadership in the interdependencies of programs and projects and related technical issue resolution

Develops and fosters a culture of technical excellence and innovation across the business units

**Job Qualifications**

Education: Bachelors degree (B.A./B.S.) or equivalent in Computer Science, Engineering, Information Systems, or a related discipline.

Experience: 6+ years experience as a Salesforce Technical Architect.

8+ years of experience working with the Salesforce Platform.

Proven history of showing progression in roles to include responsibility for leadership, strategy, integration management and application development

Experience managing and leading technical teams in a large, complex and matrixed environment

Certifications: Salesforce Application/Developer, and Architect certifications preferred

Other: Demonstrable experience with multiple Salesforce Sales, Service Cloud and CPQ implementations

Conga CPQ & CLM experience preferred

Working knowledge and experience with complex business systems integration as well as object-oriented design patterns and development

Experience and expertise in core web technologies including HTML5, Javascript including Lightning Web Components

Practical hands-on software engineering skills with Platform (Lightning Web Components, Flow Builder, Apex, SOQL, Unit Testing, SFDX CLI)

Experience with web services (REST & SOAP, JSON & XML, etc.)

Experience with test automation and continuous integration technologies, the deployment process, and GIT repositories

Be able to conceptualize and develop impartial alternative solution approaches, articulating the benefits and tradeoffs of each.

Experience building Technology roadmaps

Experience working in an Agile/ product and platform centric operating model

**Compensation Data**

The pay range for this position is 150,000-200,000. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location

**About Insourcing Solutions**

Charles River Insourcing Solutions?can streamline research by delivering operational and cost efficiencies through the strategic insourcing of GMP, GLP and non-GLP research services from discovery through safety assessment. Insourcing Solutions?provides you with the ability to maintain control of your facility and expertise while leveraging available space.

**About Charles River**

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our clients unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of peoples lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

**Equal Employment Opportunity**

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to [email protected] . This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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