Systems Administrator (Salesforce Administrator)

at Achievement Network (ANet)
Published December 20, 2023
Location Harrisburg, PA
Category Default  
Job Type Full-time  

Description

Description

Systems AdministratorLocation: Flexible within the United States
Travel: Up to 4 times a year
Position is available: January 2024
WHO WE AREEvery student deserves opportunities in life, and every educator committed to providing those opportunities deserves support. Those beliefs drive us to work alongside schools to support great teaching so that we can work towards guaranteeing that all students are receiving high-quality instruction. We partner with over 900 schools - both district and charter - in underserved communities around the country, thus impacting more than 330,000 students. Third-party evaluations confirm that when schools have the right basic conditions in place and partner with ANet, they achieve 6-8 months of additional learning over a two-year period compared to schools not partnering with ANet.

At ANet we are committed to living out our core values, both across our organization and with our partners. We acknowledge that systemic inequities impact student access to opportunities and that in order to ensure educational equity for all students, we must center on the experiences of those from marginalized communities to guide our work. We work to deepen our understanding of how race, class, power, and privilege influence the education system as well as influence our own perspectives. To do so, we provide ongoing learning opportunities through org-wide professional development, affinity groups, working groups, and resource sharing.
THE OPPORTUNITY

The System Administrator will be the internal Salesforce and Hubspot lead, providing high-value administration and analysis that inform ANet's decision-making. They will be responsible for the security, performance, and integrity of ANet's Salesforce and Hubspot instances. They will also be responsible for ongoing needs gathering, documentation, and administration of these systems and their databases across the organization. The Systems Administrator will report to the Managing Director of Internal Technology.
WHAT YOU'LL DO

Systems Manager and Advocate (20%)

  • Leverage Salesforce and Hubspot best practices to structure, monitor, and enforce processes that facilitate high-quality data, including workflow design and customizations
  • Prioritize, communicate, and roll out Salesforce and Hubspot platform releases and enhancements
  • Create, consolidate, and standardize training materials & content for new and current user groups, including ongoing user education

Systems Integration and Administration (40%)

  • Manage ANet Salesforce and Hubspot platforms, ensuring users have access to the right level of information and applications to meet ANet's needs
  • Manage and prioritize ongoing support requests and administrative needs of users
  • Highlight opportunities for optimization and areas that challenge data integrity (timeliness, accuracy, and availability).
  • Write and maintain database documentation
  • Work with technology leadership to develop, manage, and test backup and recovery plans for all administered systems, including storage, archiving, capacity management, and scalability
  • Act as backup admin for other core internal systems like Google Workspace

Data Integrity and Analytics (40%)

  • Create Salesforce and Hubspot reports and dashboards to analyze progress toward organizational goals
  • Develop and implement ANet data clean-up, audit, and update procedures and timelines
  • Bring together and lead a group of data stewards for administered systems to establish clear accountability and responsibility for data integrity
  • Communicate regularly with org-wide and cross-functional teams to oversee and maintain ANet's data integrity and security across all administered systems
  • Maintain data standards, including adherence to all applicable data security and privacy laws
  • Respond to internal requests for data for organizational decision-making
  • Design and implement ad-hoc solutions as needed to fill process/reporting gaps;
  • Understand the key outcomes and metrics we use across our organization and support ANet's data governance to ensure quality, consistency, and documentation of our data related to these metrics across our core internal systems

WHO YOU ARE AND WHAT YOU BRING

In order to be successful in this role, the candidate must demonstrate the following:

  • You have prior experience as a Salesforce and Hubspot administrator and are comfortable with learning new technology platforms at an accelerated pace and providing support to others
  • You have demonstrated the ability to work with technical staff and leadership team members
  • You have demonstrated the ability to manage multiple concurrent projects, take initiative, and meet deadlines while maintaining a positive attitude and providing exemplary customer service
  • You have excellent verbal and written communication skills, including the ability to communicate with internal and external partners effectively.
  • You bring exceptional attention to detail
  • You are adept at identifying areas of process and system improvement
  • You are flexible, and when things don't go as planned, you proactively problem-solve to seek out new solutions and opportunities
  • You are motivated by working in an environment where we live out our core values daily. You are eager to examine personal archetypes and biases while discussing topics related to race, class, and privilege related to ANet's Advance Equity and People Matter values and our work towards becoming an anti-racist organization.

Ideal candidates may also demonstrate the following preferred qualifications:

  • Salesforce Administrator certification
  • Hubspot Administrator certification
  • Project management certification
  • SQL knowledge and database management experience
  • Experience with APIs and building extract, transfer, load (ETL) pipelines

WHAT WE OFFER

Individuals who join ANet have the opportunity to be part of a dynamic, values-driven, and team-oriented organization that is committed to having impact in schools by investing in each other and learning together. We were named as The NonProfit Times "Best Nonprofits to Work For" and work tirelessly to foster a working environment where the unique perspectives, backgrounds, and identities of our staff members are valued.

We offer comprehensive benefits in order to best support our people. Benefits we offer include: medical, dental and vision insurance where ANet pays 80% of the cost of these benefits for employees and their families/domestic partner; generous paid time-off including 10 paid holidays and paid days off between the Christmas and New Year's holidays; paid parental leave; educational expenses reimbursements; flexible spending accounts; professional development; a 401(k) plan with a 4% match; short and long-term disability coverage; and basic life and personal accident insurance. We also offer an inclusive environment where we welcome you to bring your whole self to work every day.

The salary range for this position is between $78,800 - $118,200. New hires will start between the range minimum and midpoint ($78,800 - $98,500) based on qualifications assessed during the hiring process, past experience, and internal equity. In order to uphold our commitment to transparent, equitable, competitive, and sustainable compensation, ANet does not negotiate pay.
HOW TO APPLY

We are now accepting applications for this position, which will be reviewed on a rolling basis. Please submit your application online.

ANet is committed to maximizing the diversity of our organization. We are an equal opportunity employer and encourage individuals of all ethnic and racial backgrounds and gender identities to apply to our positions.

Applicants must be currently authorized to work in the United States on a full-time basis.