Sr. Salesforce Support Engineer

at Ivy Tech Solutions inc
Published June 1, 2023
Location Indianapolis, IN
Category Default  
Job Type Full-time  



Kindly let me know if you have a suitable fit for the following position



Sr. Salesforce Support Engineer


Please send the resume to or 847- 350-1008

Duties and Responsibilities:

•       Triage issues and tickets to determine if escalation is necessary for resolution

•       Effectively meet SLAs, perform patches, and roster reviews

•       When ticket volume is low, evaluate automation opportunities to enhance existing efficiencies

•       Documentation maintenance

•       Provide on-call support for dev team member and business customers as needed

•       Utilize existing customer tools that include integrations among cloud-based and/or customized solutions necessary to resolve tickets

•       Collaborating with IT / Developers for other systems to integrate across the business as needed

•       Review custom code related to tickets and provide recommendations as well as development efforts for code enhancement

•       Participate in Salesforce release evaluation and impact on the existing Salesforce stack

Required Skills/Certifications:

•       Bachelor's Degree in Computer Science, MIS /CIS or equivalent work experience

•       3+ years of experience

•       Lightning Apex development

•       Working with raw Salesforce metadata

•       Source control (GIT, GitHub is a plus)

•       ANT migration tool

•       Release Management experience

•       CI/CD experience (Jenkins is a plus)

•       Excellent interpersonal, written, and verbal communication

•       Ability to work in a fast-paced environment managing multiple priorities

Desired Skills/Certifications:

  • Multiple Salesforce Certifications (e.g. Administrator, Platform App Builder, Platform Developer 1)
  • Experience with Salesforce Sales, Service and Experience Clouds

Charan Kumar | IVY Tech Sols Inc.

3403 N Kennecott Avenue, Suite B&C Arlington Heights, IL 60004

PH.( Direct: (847) 350-1008

* |Gtalk : charan.ivytech|

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