Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.

Founded in 2014 in Seattle, we have offices in Minneapolis, New York, Salt Lake City, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.

Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

The Sr. Salesforce (SFDC) Admin (CX Operations) will be oversee the technology and process that drive success through customer support and success teams. The Manager will be the focal point for architecture, design, delivery, and support of the business units and will support Stackline's customer success and support goals. This role will be specifically tasked with the ongoing rollout of Salesforce Service Cloud and partnering with business subject matter experts toward integrating and optimizing customer-facing teams.

This position resides in the Stackline Revenue Operations team and will play a critical role in shaping and enabling business strategies through Technology solutions. The role will work closely with the Support and Success teams to understand their team requirements, make technology adjustments, improve processes, and provide data to make improved business decisions.

Essential Duties

• Assist in developing and configuring the overall Salesforce Service Cloud strategy for Stackline.
• Engage with our current implementation partner to review the state of the Service Cloud instance and upcoming deliverables; plan for post-project transition to the internal team.
• Works with Senior Leaders inside the Revenue Operations division to support the definition/delivery product strategy and a product roadmap for systems/applications by analyzing the market competitive position and customer research.
• Leverage defined Technology strategies to support business units' objectives with technology solutions.
• Map out and align solutions to a technology roadmap that falls within our strategic objectives for the business units.
• Recognize and weave common objectives among different initiatives into one vision.
• Map out and maintain application architecture, data architecture, and journey maps of our application experience.
• Lead the organization in architecting the data pipeline between product and customer facing teams to provide health and utilization metrics via automation.
• Support the Chief Operating Office on projects
• Builds Service Cloud enhancements with a design thinking perspective.
• Drives system enhancement efforts to completion by gathering and assessing user requirements with stakeholders and providing configuration, development, and application support to the teams enabling enhanced productivity, reporting capabilities, and collaboration.
• Ensures Service Cloud configuration supports business requirements.
• Creates and implements processes to identify and translate a user's needs to actual software workflow.
• Leads design, development, and implementation of technology enhancements to execution.
• Always act in alignment with the company values.
• Acts as a SME on CX best practices for technology, data, and process.

Knowledge/Skills/Abilities

• Salesforce integration experience required, including between different business systems as well as working with integration tools
• Proficiency building Salesforce Flows, Validation Rules, Custom Fields, Reports, and Dashboards is required
• Ability to think strategically while rolling up your sleeves and managing details
• Project management experience desired
• Knowledge of Service Cloud, Sales Cloud is required
• Knowledge Community Portal is required
• Experience with applying a design thinking approach
• Ability to think critically, solve problems, make decisions and build trust across the organization
• Understanding systems architecture and ability to design scalable performance-driven solutions
• Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment
• Effective organizational, interpersonal, and communication skills (oral and written)
• Effective time management skills
• Experience presenting to business stakeholders

Education And Experience

• Bachelor's degree or equivalent in computer, business, or related field, along with a minimum of five years' experience in a related role(s)
• 5+ years of related experience or equivalent in the Technology and applications field
• At least 3-years' experience managing and supervising Salesforce technical teams, managing vendor-led implementations
• Completion of full Salesforce.com projects from initiation, delivery to support required.

Benefits and Perks

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. The pay range for this position in Salt Lake City is $122,000 - 184,000 per year. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

• 100% paid medical, dental, and vision for employees and qualifying dependents
• Company 401k plan plus matching
• Company paid Life Insurance
• 20 days annually of Paid Time Off
• 9 Paid company holidays
• 100% Paid Parental Leave - 20 weeks for birthing mothers and 12 weeks for all other parents
• Summer Fridays early close at 2 pm
• Fully stocked kitchen snacks with weekly fresh fruit

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.