Sr. Salesforce Business Analyst

at RIT Solutions, Inc.
Published January 17, 2024
Location San Francisco, CA
Category Default  
Job Type Full-time  


Title: Sr. Salesforce Business Analyst
Location: San Francisco, CA or San Diego, CA (hybrid) Need someone onsite 4 days a week 1 day remote
Duration: 6+ months

Must be local candidate needed.

Must Have:
I need 5+ years in Salesforce
And 5+ years in a medical device, biotech, or pharmaceutical company
Undergraduate degree or equivalent in business or technology field.
Must have business improvement and systems analysis experience in the Life Science industry.
5+ years experience.
Basic Salesforce Certifications.
SFDC Lead-to-Order experience, process improvement, implementation experience
Jira & Confluence experience a plus.
Detailed, Coachable, Fast learner, Collaborative

As a Salesforce Business Analyst, you will work cross functionally on business process improvement. In this role, you will partner closely with our internal Business Technology group and global Support teams to maintain and enhance our customer support systems and tools largely powered by We need a self-starter who can learn quickly, drive deliverables, and take pride in ensuring that the customer and analyst experience is kept at the forefront at all times.

Responsibilities & Goals
• Write and manage Customer Support requirements and user stories for prioritized roadmap initiatives.
• Identify opportunities for technological improvements that lead to best-in-class customer service.
• Document and track dependencies related to assigned projects.
• Ensure the delivery of business requirements documentation, user story readiness, backlog grooming & refinement, user acceptance testing, and functional documentation for assigned initiatives.
• Troubleshoot and triage reported system issues and work with business technology to drive viable solutions and facilitate resolution of issues.
• Train Salesforce Users.
• Maintain data integrity in Salesforce.
• Outstanding communications skills including written, verbal, presentation and interpersonal.