Sr. Salesforce Administrator

at InStride
Published January 1, 2024
Location Los Angeles, CA
Category Default  
Job Type Full-time  


At InStride, it's simple.

We believe the more you invest in your people, the more skilled they become, and the better your organization performs.

Our mission to bring career-aligned, debt-free education to employers and their workforce has created pathways for 52,000+ Learners to accelerate their careers with 3,100+ learning options.

Our teams are tied together by a recognition of how impactful education can be for one's career, livelihood and community. Our commitment to the success of our Learners is what defines us. To get a better feel for our culture, watch more here .

Candidates must be located in one of the following states to be considered eligible for employment: AZ, AR, CA, CO, CT, FL, IL, KS, LA, MD, MA, MI, MO, NV, NH, NJ, NY, OH, TX, VA, WA, WI.

What we're looking for:

InStride is seeking a highly motivated and energetic Senior Salesforce Administrator to join our Corporate Partnerships team. Reporting to the Vice President of Operations and Enablement, you will be responsible for the ongoing development, maintenance, and support of existing Salesforce-related systems, integrations, and platforms.

Who you are:

  • Bachelor's Degree in Computer Science or a related field, preferred
  • Salesforce Administrator Certification required
  • Salesforce Advanced Administrator and Business Analyst certifications, preferred
  • 3+ years of Salesforce administration and development experience
  • Experience with Tableau & Einstein preferred
  • Excellent verbal and written communication skills to both technical and non-technical audiences
  • Demonstrated ability to understand and articulate complex requirements
  • Ability to effectively prioritize and execute work plans and tasks
  • Strong business consulting, analytical & project management skills, with a high detail orientation
  • Understanding of sales operations systems & processes
  • Experience developing powerpoint presentations with precision and high attention to detail
  • Ability to consistently deliver work on time, and provide well-vetted reporting and business recommendations
  • Ability to facilitate cross-organizational teamwork that drives meaningful and measurable results
  • Excellent writing skills and ability to communicate clearly and effectively
  • Excited by the challenge of building a world-class business that delivers not only high revenue growth and compelling return on investment, but also has a meaningful impact on society
  • Exposure to the functioning of higher education institutions through direct experience or deep affiliation with the education industry
  • High EQ, comfort with ambiguity and a "no job too small" startup mentality

How you will create impact:

  • Responsible for ongoing development, maintenance and support of existing Salesforce-related systems, integrations, and platforms
  • Consult with Leadership and Stakeholders to generate business requirements, interpret business needs, and align capabilities
  • Work cross-functionally with Learner Success, Academic Partners, Finance and other teams to establish and optimize application of Salesforce against their business and process requirements
  • Partner with IT and Engineering teams to develop and maintain system integrations to maximize Salesforce as a central source of truth
  • Act as an advisor to internal and contracted developers of custom apps, objects, components and permissions
  • Design, test, and implement software plans
  • Troubleshoot and debug production issues
  • Evaluate new Salesforce releases and related applications, participate in the planning and implementation of solutions, and remain current with Salesforce administration and development best practices
  • Maintain, refresh and troubleshoot SFDC sandbox environments
  • Lead efforts to maintain and improve the accuracy of information in CRM. Identify potential inaccurate information, determine root causes, recommend and implement solutions, and enforce guidelines and applicable master data principles with other departments
  • Prepare user training materials and conduct periodic training sessions
  • Author and maintain all related system documentation including requirements, process flows, use cases, and procedures
  • Continuously improve through feedback and self-development
  • Attend training sessions and department meetings to stay informed on company updates and best practices.
  • Fulfill other duties as assigned by the leadership team.

Target base compensation amount for this role outlined below. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts shown below.

$95,000 - $120,000 USD

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role!

Benefits @ InStride

As an organization that champions investing in people, it's critical we walk the talk. That's why every InStride employee is eligible to enroll in 3,100+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school - eligible to all employees starting Day 1.

This role is also eligible for the following benefits:

  • 401(k) plan with company match
  • Flexible vacation policy
  • Paid family leave
  • Best-in-class health care benefits
  • And more!

InStride Diversity and Inclusion Statement

At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you have a disability or special need that requires accommodation, please let your recruiter know.

Policies & Disclosure

Effective November 1, 2021, all new hires must be fully vaccinated against the COVID-19 virus unless they have been granted a reasonable accommodation. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation is approved by the People & Talent team in writing.

For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy.

Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at [Click Here to Email Your Resumé] .

About InStride

InStride is a tech-enabled services company that is pioneering new approaches to workforce education solutions with a mission of driving meaningful social and business outcomes by unlocking access to life-changing education. In collaboration with quality academic institutions, we enable employers to provide career-aligned, debt-free education through a personalized, digital platform and a consultative service model. To learn more, visit: