Sr Dir of Salesforce

at Hornblower - City Experiences
Published October 16, 2023
Location Chicago, IL
Category Default  
Job Type Full-time  


Salary: $170,000-$190,000

Hornblower Group is seeking a Sr. Director of Salesforce for our Business Development operations

About You:

This person will be adaptable, dynamic, and embody Hornblower's RESPECT Service System.

About the Opportunity:

The Salesforce Sales and Service team works with the sales teams from each business unit to best support their sales and growth.  The team also works with the global contact center to support the sales and service of our guests from around the world.  In addition, this role will be cross functional working with our Group Marketing and Encore ticketing technology team. The leader of this team will partner with these stakeholders and manage the team to support company goals.

Essential Duties & Responsibilities:

•  Set goals and devise strategies to maximize the effectiveness of Salesforce in meeting business unit objectives.   This includes defining the target state and transition architectures and roadmaps.

•  Act as stakeholder-facing contact to translate technical needs to the team and outline business requirements

•  Provide direction and guidance to the Salesforce Sales and Service team in implementing, maintaining, supporting, and managing Salesforce software

•  Evaluate team performance regularly and provide feedback to each member of the team

•  Coach team members and stakeholders on effective use of Salesforce tools and best practices

•  Assign tasks and responsibilities to team members based on their skills and expertise

•  Collaborate with Marketing department to ensure seamless integration of Salesforce across the organization, as Marketing manages Salesforce Marketing Cloud and ensure accurate synchronization between Marketing automations and SFDC

•  Stay up-to-date with industry trends and changes in Salesforce technology

•  Ensure compliance with company policies and procedures

•  Design and implement best practices for process design within Salesforce to optimize business operations and improve efficiency

•  Provide support to the team and end-users when there are issues with the Salesforce system, including troubleshooting and resolving technical problems

•  Collaborate with stakeholders to identify areas for improvement in the Salesforce system and create modifications or enhancements to meet evolving business needs

•  Interface with Salesforce points of contact for rapid resolution of bugs and to stay informed of opportunities to further upgrade/improve the system

•  Engage in broader digital transformation initiatives to develop an integrated roadmap and architecture

•  Additional job duties as assigned

Requirements & Qualifications:

•  Previous experience in a leadership role within a technology or software implementation and support environment

•  5+ years experience managing and leading teams in software implementation, development and support

•  Strong knowledge of Salesforce software, specifically Sales and Service, and its applications in driving business growth

•  Excellent communication, interpersonal, and problem-solving skills

•  Proven ability to motivate and inspire a team to achieve its goals

•  Ability to work collaboratively with other departments to achieve common objectives

•  Experience leading remote, distributed teams

•  Ability to influence leadership and stakeholders in an effective, professional manner

•  Experience working in Agile methodologies

•  Strong understanding of architectural patterns, guard rails, and design practices

•  Demonstrated experience leading and taking ownership of large complex projects

•  System Administration and marketing experience using – comfortable with workflows and APEX triggers

•  Strong analytical skills and ability to translate complex data sets to concrete business recommendations for marketing and sales leadership with the goal of optimizing revenue-generating investments 

•  Highly efficient team player, with the ability to also work independently in a fast-paced, fluid environment

•  Process and quality-oriented with sharp attention to detail

•  Preferred: Salesforce certifications in Sales and Service

•  Preferred: Operational experience in Marketing and/or Sales

•  Preferred: Travel industry experience

•  Ability to travel 20-30% to divisional offices

•  Ability to embody the RESPECT Service System

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System  embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law. 

 Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations. 

We encourage qualified applicants with arrest and conviction records to apply.
PandoLogic. Keywords: Transportation Manager, Location: CHICAGO, IL - 60608