Sr. Business Analyst – Salesforce

at Antech Diagnostics
Published December 20, 2023
Location New York, NY
Category Default  
Job Type Full-time  


We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Job Purpose/Overview

This role ensures that Salesforce enhancements are prioritized against the needs of the business, stakeholders are always informed, and technical teams can deliver with increased velocity. To achieve this, the Senior Business Analyst, Commercial Operations will lead a new requirements refinement process and support the business interlock cadence.

Essential Duties and Responsibilities

  • Act as a liaison between business stakeholders, technical teams, and Salesforce administrators to facilitate effective communication and collaboration.
  • Conduct thorough analysis and documentation of business processes, workflows, and systems to identify areas for improvement and optimization.
  • Translate business requirements into technical specifications, ensuring alignment with Salesforce capabilities and best practices.
  • Collaborate with Salesforce admins and developers to oversee implementation of custom solutions, integrations, and enhancements.
  • Lead and facilitate workshops and meetings with business leaders to gather requirements, provide updates, and drive user satisfaction.
  • Contribute to the development and maintenance of Salesforce documentation, including system configurations, user guides, and training materials.
  • Create and manage team reports and dashboards (enhancements / support tickets) to provide meaningful insights to stakeholders and leaders.
  • Identify and capitalize on improvement opportunities efficiently.
  • Identify innovative ways to understand the needs of stakeholders and increase satisfaction.
  • Communicate ideas and viewpoints on assorted opportunities to team and key stakeholders

Education and Experience

  • Bachelor's degree in business, IT, or related field
  • Certified Salesforce Administrator
  • Certified Salesforce Business Analyst
  • Minimum 3 years Salesforce Experience
  • 7-10 years' experience in Business Analyst and/or project manager roles

Knowledge, Skills and Abilities

  • Scrum / Agile experience
  • Business process modeling
  • Ability to handle multiple projects simultaneously
  • Superior communication skills
  • Leadership skills
  • Problem-solving and analytical skills
  • Technical understanding
  • Business operations
  • Client management
  • Multitasking
  • Teamwork
  • Proficiency in MS Office
  • Proficiency in Microsoft Visio or Lucid Chart
  • Travel up to 20% of the time.

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.

The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, database management, email, video conferencing and the Internet. The associate is frequently required to use a calculator, fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.

The Target Pay Range for this position is $88,200 -$110,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Full-time employees are eligible for the following benefits and more:

  • Medical, Dental, Vision (multiple plans available)
  • Basic Life (company paid) & Supplemental Life
  • Short and Long Term Disability (company paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Paid Time Off & Holidays
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts
  • Several other health and wellness benefits

We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers