Senior Salesforce Technical Project Manager

at IBM
Published January 25, 2024
Location Herndon, VA
Category Default  
Job Type Full-time  


IntroductionAs a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results.Your Role and ResponsibilitiesOcto, an IBM company, is an industry-leading, award-winning provider of technical solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government’s most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.Our team is what makes Octo great. At Octo you’ll work beside some of the smartest and most accomplished staff you’ll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region’s best places to work multiple times, Octo is an employer of choice!You…As a Senior Salesforce Technical Project Manager, you will support the Digital Transformation Center (DTC) Integrations CoE Team within the Department of Veterans Affairs Office of Information and Technology (OIT). A qualified candidate will have experience with overseeing the implementation of technical business projects and solutions. They will have experience working with stakeholders, customers, users, project leads, and technical team members in mapping, analyzing, designing, documenting, implementing, and supporting IT business applications and systems.Us…We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client’s missions.Program Mission…The Digital Transformation Center (DTC) supports Veterans Affairs (VA) with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders. We are digitizing information and processes for improved implementation, leveraging modern tools and low code/no code for reusability and faster delivery. Responsibilities… Highly motivated, organized, and a self-starter capable of managing multiple workstreams and high visibility projectsConsistently deliver on-time and on-budget deliverablesIdentify, create and facilitate process designs by conducting business and systems process analysis and design at a complex level; focusing on business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions with quality and data management.Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.Define user stories and participate in the team’s agile scrum ceremonies, especially backlog refinement. The analyst may operate as the primary point of contact on behalf of a customer group to identify the requirements for the development and must be able to communicate with the larger collaboration team to explain the features to be implemented.Develop process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to solutions and systems provided meet the long-term business strategies.Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, risk mitigation plans, UAT plan, etc)Conduct business analysis and research to identify key metrics and opportunities for improvement.Demonstrate the ability to learn complex distributed systems quickly applying this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices.Prioritize initiatives based on business needs and requirements and manage alignment with stakeholders.Collaborate with teams across the customer organization to improve processes, results, and customer experience.Conduct meetings and presentations to share ideas and findings. Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, PowerPoint presentations, executive updates, task lists, updates, etc.) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences.Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation.Conduct business analysis and research to identify key metrics and opportunities for improvement.Ensure the organization and processes remain aligned with DTC and VA policies and external directives.Conduct training sessions for onboarding business owners, partners, and new team members to the DTC Integrations team.Years of experience: 10+ years of project management experience, 7 years of Salesforce project management, PMP and Salesforce certification. Education: Bachelor’s degree or 4 years of equivalent experience.Location: Fully remote in the United States. Clearance: Ability to obtain a Public Trust clearance.Required Technical and Professional ExpertiseBachelor’s degree or 4 years of equivalent experience. At least 10 years of relevant job experience.Project Management certifications PMP.At least 7 years of Salesforce experience and a Certified Salesforce professional.Proficient in Agile methodologies and project management tools such as JIRA, Office 365, SharePoint, Salesforce, and like tools.Able to define, oversee, and implement project metrics for scope, schedule, cost, and quality with minimal direction.Experience leveraging data and metrics to help drive decision making.Outstanding written, verbal, and negotiation communication skills. You may be asked to write or present a relevant project for consideration.Solid interpersonal skills and demonstrable team building skills.Ability to interact professionally and productively with senior government officials.Ability to maintain and obtain a government clearance.The ability to operate on a highly technical team and learn domain knowledge and leverage that industry experience in their day-to-day responsibilities. Clearance: Ability to obtain a Public Trust clearance.Preferred Technical and Professional ExpertiseExperience with SaaS or PaaS solutions. Prior experience working with the Veteran Affairs or other federal organizations. About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: – Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being – Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs – Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law – Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals – Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Role:Senior Salesforce Technical Project ManagerLocation: Multiple Locations See AllWashington HerndonCategory:ConsultingEmployment Type:Full-TimeTravel Required:Some travel may be required based on business demandContract Type:RegularCompany:(0147) International Business Machines CorporationReq ID:683924BRProjected Minimum Salary:$158,880 per yearProjected Maximum Salary:$158,880-$238,320/year per yearDate Posted:January 18, 2024