Senior Salesforce Service Cloud Engineer (mult)

at CosmoProf
Published January 28, 2024
Location Denton, TX
Category Default  
Job Type Full-time  

Description

Job DescriptionTEXT OF CAREERS WEBSITE POSTING: Title: Senior Salesforce Service Cloud Engineer (mult.) Location: Sally Beauty Supply, LLC - 3001 Colorado Blvd, Denton, TX 76210; May telecommute from home in the Denton, TX MSA. Duties: Set direction, establish, develop, implement, and lead the Salesforce marketing and service/sales cloud architecture strategy. Drive strategic marketing, customer relationship management, call center and sales automation related ideas, concepts, projects, technologies, and processes. Partner with the Salesforce Center of Excellence (CoE) manager, project sponsors and stakeholders to formulate architectural roadmaps and assist in the creation of functional and technical documentation. Create Salesforce application roadmap along with all accompanying technical and functional documentation. Analyze and review business, functional and technical requirements and recommend changes in product, process, development, and configuration. Document and demonstrate technical aspects and architectural design of new products/features to lay users and technical peers. Collaborate with both IT and business stakeholders to identify business processes amenable to improvements and deliver that improved functionality in house. Map current best practices, including existing workflows, tasks, and defined duties, to Salesforce platform and re-engineer, where applicable, to remain true to the original version of the Salesforce platform. Demonstrate the original platform functionalities of the Salesforce platform, to promote their use. Lead the design and development of Salesforce applications while cross-functionally working with other integration and application teams to build a more robust enterprise-wide application. May telecommute from home in the Denton, TX MSA. Minimum Education Required: Master's degree in Computer Science, Computer Engineering, Computer Science and Information Systems, or a related field. Minimum Experience Required: Two (2) years of experience as a Senior Salesforce Service Cloud Engineer or related occupation using Salesforce in all phases of the Software Development Life Cycle (SDLC) in the IT industry. Alternate Education Required: Bachelor's degree in Computer Science, Computer Engineering, Computer Science and Information Systems, or a related field. Alternate Experience Required Five (5) years of progressive, post-baccalaureate experience as a Senior Salesforce Service Cloud Engineer or related occupation using Salesforce in all phases of the Software Development Life Cycle (SDLC) in the IT industry. Special Requirements: The two (2) years of experience with Master's degree, or five (5) years of progressive, post-baccalaureate experience with Bachelor's degree, must have included: Experience in Apex, SOQL/SOSL, SQL, JavaScript, and Visualforce development. Experience in declarative Salesforce development, including Workflows, Page Layouts, Custom Objects, Process Builders, Reports, AND Dashboards. Experience in the Salesforce security model, including Roles, Profiles, Permission Sets, Sharing Rules, and Organization Wide Defaults. Experience with RESTful API development. Designing custom Salesforce applications from the ground up. Experience with Salesforce Service Cloud. Designing HTML email templates for Auto-Response to customers. Certification requirement: Salesforce Certified Platform Developer I and Salesforce Certified Administrator required