Senior Salesforce Business Analyst – Commerce Team

Published December 24, 2023
Location Springfield, IL
Category Default  
Job Type Full-time  



We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.


This role is a key member of the DEPT Commerce delivery team working on various projects as a direct liaison between our customer business partners and the DEPT Commerce creative and development teams. This person will need to understand the current business landscape of our clients and document their current state processes and systems to outline business and/or functional requirements. Through this, they are responsible for ensuring the business needs are met through the technical solution DEPT Commerce builds. This position requires the candidate to have a strong grasp of Salesforce Products, specifically Salesforce Service Cloud and Commerce Cloud. The role requires a strong technical acumen, being able to get in the weeds on functional requirements and translating those specs into actionable technical solutions.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Collaborate with cross-functional teams to elicit, identify, and document business and functional requirements for system integration projects.
  • Analyze existing business processes, identify gaps, and propose efficient integration solutions.
  • Support technical requirement gathering from clients in partnership with the solution architect.
  • Collect, organize, and document all information necessary for a successful implementation
  • Understand, facilitate, and document business needs from client stakeholders and communicate them to the creative and development team.
  • Create flow charts and prototypes as needed.
  • Provide guidance and support to development teams in implementing integration solutions, ensuring adherence to best practices and standards.
  • Manage the development backlog for projects, write user stories and acceptance criteria for development
  • Ability to contribute to delivery process efficiency and standardization initiatives.
  • Serve as an eCommerce and Salesforce subject matter expert to drive development decisions and prioritization
  • Provide consultative services to clients and contribute as a lead on the project.

Qualifications & Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 4+ years of experience leading requirement gathering for software applications on an eCommerce platform (i.e.Salesforce Commerce Cloud, Magento, etc.)
  • 4+ years experience with delivering Salesforce Technical Programs in an SI-driven environment
  • Ability to work in a face-paced environment
  • Strong communication, interpersonal and consultative skills
  • An analytical mindset, problem-solving, and presentation skills
  • Excellent documentation skills
  • Ability to work with the project team within the agile methodology

Preferred Skills:

  • Experience working in Jira and Confluence for project documentation
  • Experience working on Enterprise level projects
  • Experience implementing successful Business Analyst processes
  • Any experience with Industry cloud implementation

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: To perform this job successfully, an individual should have extensive knowledge of word processing software; spreadsheet software; accounting software; payroll systems; human resource systems, and database software.

Work Environment: Remote position.


We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

  • Healthcare, Dental, and Vision coverage
  • 401k plan, plus matching
  • PTO
  • Paid Company Holidays
  • Parental Leave

The anticipated salary range for this position is $100,000 - $135,000. Salary is based on a range of factors that include relevant experience, expertise, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible.


DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We're committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone's identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It's totally confidential and only used to make sure you feel fully supported at every step.

DEPT participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work . Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT


At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .