Senior Salesforce Administrator – Remote

at ICF
Published November 21, 2022
Location Dover, DE
Category Default  
Job Type Full-time  


We are open to supporting 100% remote work anywhere within the US.

ICFs Digital Modernization Division is a rapidly growing, entrepreneurial, technology department. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the worlds leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.

We are currently seeking to hire a Senior Salesforce Administrator to support our projects. As a key member of our team, this role will be responsible for assisting in providing effective and efficient administration of a large Salesforce implementation with multiple applications. Duties include internal and external user management, incident response, org security, data integrity, data migration, change and release management, reporting, production support, and other duties. The candidate should demonstrate experience in similar roles maintaining seamless access to hundreds or thousands of standard and community users across multiple applications. The candidate must have a proven record of positive collaboration with others, especially stakeholders, developers, business analysts, quality assurance analysts, and project managers.


  • Implement enhancements and roll out new features; execute solution design activities such as data model , object modeling, page layout design, and rule logic definition in the context of the Salesforce application.

  • Perform metadata xml comparisons and assist with resolving deployment issues.

  • Define proper controls in the areas of security, access, separation of duties, design and release standards

  • Understand system architecture and collaborate with developers to investigate and resolve production issues

  • Maintain data integrity through data cleansing and deduplication

  • Enforce Salesforce best practices for platform administration.

  • Complete regular internal system audits and prepare for upgrades

  • Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added

  • Mentor and grow junior administrators in their career path.

  • Contribute to internal company initiatives and commit to personal improvement and continuous learning objectives


  • US Citizens only per Federal Client requirement

  • Must be able to obtain a Public Trust Clearance per Federal requirement

  • 3+ years administration, declarative configuration and maintenance experience.


  • 3+ years of IT and/or business design related experience

  • 5+ years administration, declarative configuration and maintenance experience.

  • Preferred Certifications : Salesforce Administrator, Platform App Builder, Platform Developer I, Advanced Administrator

  • Desire to work and thrive in a fast-paced, constantly evolving environment.

  • Candidate must possess good communication, analytical and time management skills

  • Bachelors degree in Computer Science or related field required and 3-year direct experience in systems administration

  • Experience is these Areas of Salesforce: Platform/Ecosystem, Data Modeling, Community Cloud, Lightning Flow

  • Other Preferred Areas: Apex, Visualforce, Lightning, Service Cloud, Sales Cloud, Analytics, Integration, Gov Cloud Other areas, industries, and tools are a plus.

  • Other certifications and Trailhead experience are a plus

  • Experience working with Agile and in sprints

  • Experience working with source code repositories (Gitlab/GitHub/Bitbucket) and automation tool (Jenkins/Bamboo/GitLab)



Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [Click Here to Email Your Resumé] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law ( and Pay Transparency Statement ( .

Virginia Remote Office (VA99)

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with approximately 8,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at