Senior Salesforce Administrator-Contract to Full Time

at Southeastern Grocers
Published March 30, 2023
Location Jacksonville, FL
Category Default  
Job Type Full-time  



Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Sr Salesforce Administrator

Job Purpose

Job Purpose

The Senior Salesforce Administrator works as part of the team dedicated to the technical administration, configuration, and enhancement of the HR solutions. This includes working directly with internal stakeholders to understand their needs and optimize system solutions. This person serves as the "go to" for users, promotes adoption, and stays current on functionality, best practices, releases, product roadmaps and 3rd party applications available via the AppExchange. This role applies broad and current knowledge of the full application capabilities, features/functions available to an end user to perform administrative functions at an expert level.

Essential Responsibilities

Percent Of Responsibilities


% Of Time

Finds opportunities for system and business process improvements.  Follows the SDLC process to implement new solutions while effectively adhering to communication planning.  Gathers and analyzes business requirements and translates into technical designs.  Designs and implements technical solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery.  Modifies the system to increase benefits and usability. Manages data feeds and other integrations.  Manages all processes that impact / relate to Salesforce.  Manages new releases of Salesforce and efficiently roll out new features.  Creates, maintains, and enhances objects, layouts, workflows, process builder and validation rules, permissions, roles, reports, dashboards, and logical formulas.


Assists in training of new users, and grows the skill set across the organization.  Proactively gathers feedback from users.  Expands use of Salesforce by attending planning meetings and providing expert guidance in how Salesforce can be used to facilitate business processes as appropriate.  Communicates regularly with users regarding new features, enhancements and changes to the system.  Monitors usage and mentors users/groups needing assistance.  Continually seeks ways to further enhance the end-user experience.


Documents new processes, modifications, and enhancements as they pertain to Salesforce.


Creates and maintains reports and dashboards and responds to ad hoc reporting requests as needed.  Develops complex, macro driven reports to summarize system information for Senior Management.


Completes regular internal system audits and prepare for releases/upgrades.   Monitors application storage usage and archive data as needed.  Ensures data integrity by performing mass uploads and updates of data as required; removing unnecessary fields and data; ensuring screens, fields and workflows have accurate names and are current.



Performs other job-related duties as assigned.


Required Education

Required Education

Course of Study

Bachelor's Degree

Business, Computer Science, or equivalent

Preferred Education

Preferred Education

Course of Study

Master's Degree

Business, Computer Science, or equivalent

Relevant Experience

Relevant Experience

Supervisory Experience

6 - 10 yrs minimum

No Supervisory Experience

Language Requirements

Language(s) Required

Language(s) Preferred


English and Spanish

Knowledge, Skills & Abilities Required

•    Salesforce Administrator and Advanced Administrator certifications.

•    At least one additional Salesforce certification: App Builder, Architect, Consultant or Developer.

•    Proven project management skills with the ability to meet deadlines, handle and prioritize simultaneous requests and manage laterally as well as upwards.

•    Minimum of 3 years of experience as a Salesforce Administrator

•    Strong reporting background using Salesforce reporting tools

•    Ability to develop effective working relationships with business partners, Business Analysts and project team partners to design and deliver solutions, resolve issues and drive work to completion

•    Ability to work independently, as well as part of a team

•    Strong oral and written communications skills

•    Ability to work in a highly matrixed business environment

•    Computer literate and proficient in standard office applications Word, Excel and Outlook

•    Strong problem solving skills, data and software applications

Knowledge, Skills & Abilities Preferred

Environmental Factors


Human Resources

Environmental Factors

SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs.

Location and Travel Requirements


Travel Percent, Overnight & Motus

Travel Percent


Motus Eligible