Senior Salesforce Administrator

at Arctic Wolf Co
Published January 21, 2024
Location Eden Prairie, MN
Category Default  
Job Type Full-time  

Description

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We're looking for a Senior Business Systems Administrator - Salesforce to be a part of making this happen.

Location: HQ - Eden Prairie, Minnesota, USA (Hybrid role)

About the Role

The Senior Business Systems Administrator - Salesforce works directly with key users of Salesforce to ensure maximum efficiency and capitalize on the full features and benefits of the tool. This is based on various organization needs that drive improvements in order to enable teams to achieve their strategic business objectives.

We are seeking someone with excellent relationship, organizational, and technical skills who can interface directly with internal stakeholders to understand their business needs to translate, administer, and enhance the system accordingly.

Responsibilities

  • Work with Business Systems Managers and Internal Stakeholders to identify needed system changes and partner on adoption and change management
  • Responsible for configuration, design, functionality and end-user support of the Salesforce platform
  • Design and implement custom solutions using Salesforce flow, CPQ and Communities
  • Configure, maintain, and debugging Salesforce objects, fields, page layouts, record types, flows, installed packages and approval processes
  • Design and implement security models, profiles, and permission sets
  • Manage data quality and integrity within Salesforce
  • Plan, coordinate, and execute Salesforce releases and upgrades
  • Keep abreast of Salesforce releases and new features, providing recommendations for adoption
  • Manage all processes that impact / relate to Salesforce
  • Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes
  • Manage/advise on integration architecture with external applications (Outreach, Gainsight, etc.)

    Demonstration of a disciplined change control process

Who You Are

  • Salesforce Administrator Certified
  • Working knowledge of the Lead to Book Sales lifecycle within a SaaS company
  • Collaborative and consultative abilities to work with non-technical end users
  • Proficient in standard office applications such as Word, Excel and Outlook
  • Detail oriented and self-starter with strong written and interpersonal skills
  • Aptitude for eliciting user requirements and developing both process and technical solutions
  • Ability to work independently, as well as part of a team

Minimum Qualifications

  • 5+ years of Salesforce administration experience
  • Minimum expectation of a bachelor's degree OR equivalent education/experience
  • In-depth knowledge of the standard capabilities of Salesforce

Preferred Qualifications

  • Salesforce Advanced Administrator Certification a plus
  • Salesforce CPQ experience a plus

About Arctic Wolf

At Arctic Wolf we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)-and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees
  • Bonus or commission pay based on role
  • Flexible time off, paid volunteer days and paid parental leave
  • 401k match
  • Medical, Dental, and Vision insurance
  • Health Savings and Flexible Spending Agreement
  • Voluntary Legal Insurance
  • Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [Click Here to Email Your Resumé].

Security Requirements

  • Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
  • Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.