Senior Salesforce Administrator

at Samtec
Published December 5, 2023
Location New Albany, IN
Category Default  
Job Type Full-time  

Description

Job title:  SENIOR SALESFORCE ADMINISTRATOR

Summary/Objective:  The Senior Salesforce Administrator will participate in the ongoing development, deployment, and support of our Salesforce org. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. The administrator will work closely with stakeholders and subject matter experts to identify, develop, and deploy new business processes that support the sales, support and marketing needs at Samtec. This role is for the Senior Admin position but will most certainly require some business analyst skills. The Salesforce Administrator will be responsible for the executing and supporting the day-to-day configuration, maintenance, and improvement of our platform.

Essential Functions/ Responsibilities:

Serve as primary system administrator for the Salesforce.com environment with 400+ users.

Handle all administrative functions including user account maintenance, reports and dashboards, flow builder as well as lightning app builder and other point/click low-code automation.

Coordinate different roles, profiles and permission sets throughout the org to maximize organization and ease of use to our user base

Complete regular internal system audits and prepare for upgrades and feature deprecations.

Have extensive knowledge dealing with third-party app extensions within Salesforce.

Coordinate the evaluation, scoping and build out of new development requests for both Sales and Service teams.

Work with stakeholders to establish suitable processes to support administrative, development, and change management activities.

Assist in training/onboarding of new users and grow the Salesforce skill set across the organization.

Effectively act as a liaison between our users, vendors, and the application development teams.

Work with stakeholders, developers and supporting teams to define and document development requirements.

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities”

Required Experience:

Preferred 4-5 years as a Salesforce.com administrator.

Candidate must have thorough experience administering Salesforce on the Lightning Platform

Salesforce.com Admin (ADM201 and ADM211) certified.

Extensive experience in generating Reports and Dashboards

CRMA knowledge and experience a plus

Strong knowledge of automation tools, flow builder skills are required.

Expertise in data migration.

Sales Cloud, Service Cloud and Administrator certifications preferred.

Proven ability to design and implement new processes and facilitate user adoption.

Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.

Strong understanding of Salesforce.com best practices and functionality.

Strong data management abilities.

A documented history of successfully driving projects to completion.

A demonstrated ability to understand and articulate complex requirements.

Previous experience working in a SCRUM or agile environment preferred.

Excellent time and project management skills, and a positive attitude

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.

Creative and analytical thinker with strong problem-solving skills.

Must demonstrate excellent verbal and written communication skills.

Must demonstrate ability to communicate effectively at all levels of the organization.

Ability to critically evaluate information in the known environment to distinguish user requests from the actual underlying needs.

Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.

Preferred Education:

Bachelor’s Degree or equivalent is required.