Company Overview

RPT Realty is a publicly traded REIT that owns and operates a national portfolio of open-air shopping destinations, principally located in top U.S. markets. Led by an experienced and cycle-tested executive team, we have redefined the retail experience by delivering a product that matches the lifestyles of our diverse neighborhoods with the modern expectations of our retail partners.

RPT proudly offers a hybrid work model to respect the diverse needs of our team members. We believe in the flexibility that comes with remote work and the value that comes from in person collaboration, career coaching and camaraderie.

This position can be located in the Dallas, TX or Southfield, MI.

Job Summary

As an RPT Senior Salesforce Administrator you will be responsible for the Salesforce roadmap, supporting integrations across our technology stack and the day-to-day configuration, support, maintenance, and improvement of our tools. Working closely with product owners and other cross-functional departments and other cross-functional departments, the Senior Salesforce Administrator will identify, develop, and deploy new business processes. This role is key in identifying and accurately tracking key performance indicators for the organization.

Responsibilities

* Own the Salesforce platform at RPT
* Ensuring optimal performance of the Salesforce platform
* Managing Salesforce Users, the Sharing Model, and 3rd party packages
* Support our teams by enabling & supporting business processes using Salesforce and other third-party tools
* Tracking Cases (tickets) created by end users requesting support and enhancements
* Meeting with business stakeholders to understand current processes, desired process changes, and/or pain points
* Analyzing business requirements, identifying solutions, and documenting solution blueprints
* Creating or enhancing Salesforce business processes using custom objects & fields, page layouts, Actions, Lightning Pages, FLOW, Process Builder, Workflow, Approval Processes, and Validation Rules
* Develop and enhance dashboards and reports to serve operational and analytical data needs
* Delivering Salesforce training and providing end-user support
* Building custom reports and dashboards
* Performing database maintenance tasks, including data loads, routine updates, and duplicate cleansing
* Collaborating with management to define priorities, determine enhancement complexity, and plan the Salesforce Roadmap

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Required

* Lightning Experience
* General administration (User Management, Permission Sets, Roles, Profiles, Permission Sets, Sharing Rules)
* Object configuration (fields, record types, lighting pages, page layouts, actions, formulas, validation rules)
* Advanced skills with all facets of Salesforce's automation tools (FLOW, Process Builder and Approval Processes)
* Report & Dashboard configuration
* Governance best practices (data governance, change management, data backups, Sandboxes, Change Sets and/or other migration tools using the metadata API)
* Salesforce Data Loader (or equivalent)
* Sales Cloud (Opportunities, Splits, Teams, Products & Price books, Contracts)
* Service Cloud (Console, Feed, Case Assignment, Escalation, On-Demand Email to Case)
* Chatter
* AppExchange Package installation & setup (a general understanding of process and concepts)

A Plus

* APEX code development (triggers, web services, batch)
* Custom Metadata Types, Custom Settings, Custom Labels
* Lightning Component development
* Web services (SOAP, REST)
* SOSL, SOQL
* Familiarity with unofficialsf.com
* Conga Suite (Composer, Contracts, Sign, Orchestrate, Grid)
* DocuSign Integrations
* Excel Plugins/Adapters (Xappex)
* Integration Tools - API
* Flowsum

Qualifications

* Bachelor's Degree in a related field
* 7+ years of proven experience in the maintenance and enhancement of Salesforce systems with certification as a Salesforce Certified Administrator (Advanced Administrator and Platform Developer certifications preferred)
* Excellent analytical, technology, communication, and problem-solving skills
* Ability to manage multiple projects and deadlines simultaneously
* Demonstrates ability to meet deadlines, handle and prioritize simultaneous requests