Ask Yourself

• Are you a passionate and curious go-getter that wants the opportunity to make an impact in a high-growth and fast-paced SaaS company?
• Are you excited about helping nonprofits reach, engage and retain the donors they depend on to achieve their vision for a better world?
• Does your company have a philanthropic mascot (Blossom the Orangutan) that oversees their 97% customer retention rate and stellar NPS scores?

If you answered yes to those first few questions then you may be just what we are looking for in our next Marketing Database Analyst.

The Company

• Through acquisition, Kindful and Bloomerang have joined forces in supporting tens of thousands of non profit professionals globally. Our stand-out team of 250+ employees believes in the value of life with a mission, and they take great pleasure in helping passionate charities make smart decisions that help them reach out, grow, and thrive through easy-to-use software. Together, we've created the highest-rated fundraising/donor CRM platform on the market and we are excited for the opportunity to add people like yourself to our best-in-class culture.

The Role

• As Senior Salesforce Administrator, you'll play a vital role at Bloomerang. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the CRM development road map. Our Salesforce user experience is of great importance to us, therefore the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
• We are looking for someone with a deep understanding of the Salesforce platform who can understand both our current setup and our business objectives in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project.
• The Senior Salesforce Administrator works closely within the Rev Ops team to understand project requirements and deliver solutions that will help the business scale and grow.

Duties/Responsibilities

• Design and architect Bloomerang's Salesforce instances to handle complex business needs.
• Proactively identify opportunities to align CRM to best practices that support scalability and business growth.
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, and sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• Create a platform roadmap and define priorities, liaising with stakeholders
• Support data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and optimizing system performance.
• Technical documentation
• Management of integrated applications and third party suppliers

What Does It Take

• 7+ years Salesforce experience
• Active Salesforce Certified Administrator certification
• Sales Cloud and Services Cloud support
• Proven track record working collaboratively on projects
• Proactive problem solver

Benefits

• Health Insurance: Medical, Vision, Dental, FSA, HSA
• Paid Parental Leave: For time spent with your little one
• 401K with Match: To help you save for the future
• Wellness: You'll have access to a free subscription to Headspace, a free weekly yoga class taught via Zoom, and a kitchen stocked with snacks and coffee.
• Time Away: PTO, Flex Days, Volunteer Days, 13 Paid Holidays
• Equipment: We ship everything to your front door

Location

This is a full-time, permanent position, either fully remote or based in our Indianapolis or Nashville HQ. We do not offer Visa sponsorship or relocation assistance at this time.

Registered States

We are currently registered to employ in the following states: Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Massachusetts, Minnesota, Michigan, Nebraska, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Accommodations

Applicants with disabilities may contact [Click Here to Email Your Resumé] to request accommodation in completing an employment application.

Posting Statement

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation .

Bloomerang does not accept agency resumes or partnerships at this time.