Description

NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America. Other recent awards include:

• 2023 National Top Workplaces
• Two-time winner (2021, 2022) Top Workplace in the US by the Salt Lake Tribune
• Two-time winner (2021, 2022) Utah's Best Companies to Work for by Utah Business magazine
• 2022 Employee Appreciation and Employee Well Being by the Salt Lake Tribune
• 2022 Top Workplace in the US by the Salt Lake Tribune for the Technology Industry
• 2022 Top Workplace in the US by the Salt Lake Tribune for Compensation & Benefits
• 2022 Top Workplace in the US by the Salt Lake Tribune for Work-Life Flexibility
• 2021 Top Workplace in the US by the Salt Lake Tribune for Remote Work
• 2021 Top Workplace in the US by the Salt Lake Tribune for Top Managers
• 2021 Top Workplace in the US by the Salt Lake Tribune for Compensation
• 2021 Coolest Tech Companies to Work for by Dev Mountain

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

About the opportunity:

NetDocuments is seeking an experienced Salesforce Administrator to join our team. The Salesforce Administrator will work with our internal Business Systems team on projects across multiple departments. The Salesforce Administrator will report to the Business Systems Manager. The ideal candidate must have a strong Salesforce technical skillset, prioritize multiple work streams, execute in a fast-paced environment, and be eager to learn.

What your contributions will be:

• Participate in the continuous process improvement efforts related to design and programming of new functionality within Salesforce.
• Assist in analyzing current business processes and provide improvements.
• Own and deliver new process updates and projects, including build, support, maintenance, testing and success tracking.
• Aid in the managing technology tools required to drive efficiency and productivity.
• Keep up to date on Salesforce technology and ecosystem

What you will bring to the team:

• Excellent customer service skills, including strong ability to determine customer needs and provide appropriate solutions.
• Previous experience implementing and configuring Service Cloud, Sales Cloud, and/or other related solutions.
• In-depth understanding of the capabilities and constraints of the Salesforce CRM application coupled with good understanding of standard business processes.
• Strong business analysis and functional understanding, including requirements gathering, creating/deploying solutions to end users.
• Strong problem-solving skills and ability to assess a problem and determine an effective course of action with sustainable solution.
• Ability to troubleshoot system issues, perform root cause analysis, and determine effective resolutions.
• Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.
• Highly organized, detail oriented, and ability to work independently.
• Ability to handle competing priorities in a fast paced, deadline driven environment.

What you will need for success:

• Bachelor's degree, high standard of education, or equivalent work experience.
• 4+ years of experience in Salesforce Administration
• Must be detailed oriented and have strong problem solving and analytical skills.
• {English} Excellent verbal and written communication skills are essential.
• Able to work in a dynamic, fast-paced environment and pick up new skills quickly.
• Ability to meet deadlines, handle and prioritize simultaneous requests, set clear expectations and work well cross functionally with peers and leadership.

Ideally you will have:

• Salesforce Certification(s)
• Working knowledge of Apex/Visualforce/Lightning Web Components
• Experience with JavaScript, HTML, CSS, etc.
• Experience using Salesforce data tools (Data Loader, DemandTools, VS Code)
• Experience working within a development lifecycle
• Hands-on configuration of new and existing Salesforce features including user management, profiles, permissions sets, sharing rules, custom objects/fields, page layouts, validations, and flows.

What you will get from this opportunity and team:

• Work within a dynamic fast paced team.
• Challenging yet highly encouraging environment.
• Opportunities for growth and progression
• Experience working with many of the leading Salesforce 3rd party solutions.
• Professional atmosphere
• Mandatory self-development time within field

What you will receive:

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with no vesting period
• Twice a year merit increases
• Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
• Authenticity and accountability from leadership
• Connection, access, and mentorship from exceptional leaders
• Growing company with opportunities for advancement

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.