Senior Manager/Director of Product Management, Salesforce AI Research

at Salesforce, Inc.
Published November 27, 2023
Location San Francisco, CA
Category Default  
Job Type Full-time  


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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Salesforce AI Research is at the forefront of innovation, maximizing ground breaking artificial intelligence technologies to revolutionize the Salesforce experience for our customers. We are seeking a dynamic and transformational Product Manager to join our team and own the roadmap for building AI solutions to improve operational efficiency across Salesforce. This necessitates a deep understanding of intricate infrastructural and business requirements to clearly outline what the researchers should build. This role demands a dynamic professional who can navigate the intersection of AI research and product management, transforming theoretical concepts into real-world solutions that empower users and drive the success of Salesforce AI Research.

Role and Responsibilities:

  • Defining the vision, strategy, and roadmap for building large language models optimized for enhancing trusted experiences for our customers.
  • Leading cross-functional teams of researchers, engineers and designers to bring these models from conception to successful implementation.
  • Understanding customer needs, struggles, and requirements to develop AI products that address their specific challenges.
  • Proficiency in handling and analyzing data, ensuring the availability of high-quality data for training and testing AI models.
  • Effective communication skills to convey sophisticated technical concepts to both technical and non-technical stakeholders.
  • Staying on top of industry trends, standard processes, and advancements in AI to continuously enhance the capabilities of our AI models.
  • Working in tandem with user experience and ethics teams to ensure a seamless, intuitive and trusted experience integrated into existing workflows.
  • Supervising and analyzing the performance and impact of the models in development and production, iterating and refining them based on real-world usage and feedback.
  • Familiarity with AI based prediction/remediation systems that use time-series and log analysis would be a plus.
  • Familiarity with Salesforce platform and its various products, such as Apex, Mulesoft, Tableau, Flow and LWC (Lightning Web Components) would be a plus.


  • Data Focused - someone who loves numbers and has a passion for deep thinking and solving exciting problems
  • Ownership DNA - proven track record to excite and manage a cross-functional engineering team
  • Ability to gather and transform business requirements and market needs into a successful product strategy
  • 2-4 years of product management or equivalent experience Strong organizational, written and oral communication skills
  • Proven ability to deliver against goals
  • Experience in development processes for complex metadata-driven platforms Salesforce microservice and off-core development pattern experience
  • Solid understanding of Salesforce products and APIs
  • Experience with agile development methodologies like Scrum
  • Experience delivering highly scalable products (think 100,000s customers)


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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $188,200 to $305,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: