Salesforce Technical Business Analyst-2

at Verizon
Published October 31, 2023
Location Alpharetta, GA
Category Default  
Job Type Full-time  

Description

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

As a Salesforce Sr. CRM Solution Provider, you'll be asked to perform many functions while helping our sales, partners, and support users achieve their objectives. Your responsibilities will require leading the engagements with sales and sales support organizations to collect requirements and present strategies for the implementation of new programs/initiatives, as well as the presentation of solutions. These will include but not limited to, conducting requirements interview, documentation of business/technical requirements, solution options and presentation, UAT planning and script development, UAT execution, production shakeout, and pre and post go-live planning and support.
Often the sales and marketing organizations go through changes in organization and methods which must be quickly reflected in systems to maintain their relevance and effectiveness. Whether these are enhancements to existing processes or building of new ones, in any of these cases, you will be called upon to lead the efforts with business leaders to understand the actual changes and the objectives of the changes. This information would then be converted into specific technology initiatives to modify systems operations. As such, you will work with the technical and program management personnel to ensure the creation of effective plans to realize the change required to bring the systems in alignment - leading all activities from requirements to delivery and to post go-live support.

  • Lead, build and maintain world-class Salesforce.com solutions using best practices in the areas of system decommissions (moving legacy systems to Salesforce.com), lightning apps and components, custom apps, changes to core apps, AppExchange Apps, approvals, workflows, product configurators, custom Price Books, commission tools, dashboards, attainment, contest pages, etc., for sales and service clouds and partner community.
  • Recommend improvements to existing systems and processes.
  • Lead implementation of new processes and technologies.
  • Lead legacy systems' decommission initiatives.
  • Lead collection and documentation of client user stories/requirements and feedback.
  • Lead certification of Solution Design.
  • Create Test Plans.
  • Conduct UAT.
  • Lead pre and post implementation plan.
  • Provide end-user support as needed.
  • Coordinate end-user support across all junior solution providers.

This position can be located in any valid Central or Eastern Time Zone Verizon location within a reasonable commute distance to a valid Verizon location.
What we're looking for...
You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Six or more years of leadership experience driving complex business solutions via Salesforce.com.
  • Six or more years of managing solution implementation in Salesforce.com - various methodologies.
  • Experience in Salesforce.com sales and service clouds, and partner community.
  • Working knowledge of managed packages and their interactions with Salesforce, Examples of these packages include, Seismic, Outreach, LinkedIn, People.ai
  • Willingness to travel (25% or less).

Even better if you have:

  • A degree.
  • Salesforce.com Admin and Consultant Certifications.
  • Ability to solve diverse, complex, and crucial business problems.
  • Self-directed with ability to work in fast-paced, ambiguous environments.
  • Ability to meet deadlines, communicate delays, clarify ambiguities.
  • Ability to lead strategic/consultative sessions with clients.
  • Experience with building/documentation of requirements, solution design, UAT prep and execution, and pre and post-go-live support.
  • Experience working with Salesforce.com integrations, data migration, building of custom apps (lightning or otherwise), UX for page layouts and record types, custom objects, sharing rules, workflow and validation rules, email templates, formulas, dashboards & reporting, and Sandbox-to-Production processes

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours
40

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $114,000.00 and $211,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.