The CRM Technical Architect, this role spearheads technology innovation, guides a dynamic team of developers, and collaborates closely with business leaders to create and sustain cutting-edge solutions within the Salesforce CRM platform. Responsibilities include crafting and implementing solutions on the Salesforce platform, spanning enterprise-wide transformative digital strategies to targeted proofs-of-concept for emerging technologies. This position will support internal and customer-facing solutions including our BrightView Connect customer portal, Quality Site Assessment (QSA) tool, and more. In addition, this role will extend to driving the development of effective and user-friendly solutions, ensuring an optimal end-user experience.

Master's or MBA is a plus

Salesforce Certified System Architect or Salesforce Certified Technical Architect certifications preferred

Experience with Salesforce APIs, Salesforce connectors, middleware solutions like MuleSoft, Salesforce Connect

Experience would be a plus in programming using C#, SQL, REST/SOAP; Web/Mobile Application development using Angular, PWA (Progressive Web Applications); Azure Search, Data Factory, SQL, Functions, Key Vault, and AD; Data Analytics / Data Warehousing and Modeling using Azure Analysis Services and Power BI.

Experience with some of the following would be a plus: Oracle CPQ Cloud, ServiceNow IT Service Management and Customer Service Management, Oracle Web Center, JD Edwards EnterpriseOne.
A Bachelor's Degree or equivalent experience in Computer Science, Engineering, or a related discipline.

Minimum 8 years of software development background

Minimum 6 years of experience in Salesforce Development including Custom Objects, Apex, Triggers, Web Services, Visualforce, REST APIs, SOAP Web Services and Migration Tools

Minimum 4 years of experience in building custom UI solutions using Salesforce Lightning design system (SLDS), Salesforce Lightning UI, LWC, web technologies (HTML 5, CSS3, XML, jQuery, JavaScript)

Proven experience in developing strategic system architecture plans.

Experience in designing and developing innovative business applications.

Solid understanding of IT fundamentals and best practices

Exceptional analytical, conceptual, and troubleshooting abilities

Excellent written and verbal communication to influence technical decision making

Experience in researching technology trends, standards, and products

Skills in prioritizing and executing tasks, under pressure at times

Ability to educate and guide others on architectural standards, principles, methodology, and technology trends

Extensive experience in translating business requirements into practical solutions