Job Title: Salesforce Systems Administrator

Department: I.T. Operations

Reports To: Manager, IT Operations

Rate: $44.25 per hour

FLSA: Non-Exempt

Status: Full-Time

ABOUT CONTRACT SERVICES:

In the mid-1960s, the major film studios, in negotiations with Hollywood’s unions, founded the non-profit Contract Services Administration Trust Fund (CSATF) and later added Contract Services Administration Trust Training Fund (CSATTF), now collectively referred to as Contract Services (CS). CS carries out an extensive list of contractual, legal, and regulatory obligations that must be implemented on behalf of the studios, especially with respect to certain requirements of the collective bargaining agreements that apply to a freelance union workforce of more than 50,000 production workers in the greater Los Angeles area. These services include: administering seniority rosters, operating safety training and apprenticeship programs, administering a drug and alcohol testing program that applies to commercial drivers working in the motion picture industry, and implementing many other industry-wide services, studies and/or education on behalf of the motion picture production industry.

More information about CS can be found at https://www.csatf.org.

JOB SUMMARY:

Contract Services seeks a highly skilled Salesforce System Administrator to join our IT team. In this role you will be finding solutions and ensuring the business goals of the company are met through optimized processes, improvements, and implementations in Salesforce. You will be responsible for managing our Salesforce instance and associated integrations. This includes managing user access, loading data, coordinating with DevOps, Software Engineering, and external vendors on custom developed features.

To be successful as a Salesforce System Administrator at Contract Services, you should be a strong problem solver and a self-starter who enjoys a challenge. You should be detail-oriented and a good communicator who loves collaborating and brainstorming. You should be comfortable working independently but can also work with internal team members to find solutions, overcome roadblocks, and keep multiple projects running smoothly. You should constantly strive to improve your skills and knowledge, take pride and ownership in your work, and enjoy working in a dynamic organization.

KEY DUTIES AND RESPONSIBILITIES:

• Operate as an administrator for a Salesforce environment with over 150 users in Service Cloud and thousands of users in Experience Cloud / Digital Experiences.
• Handle all basic and advanced administrative functions, including user account maintenance, reports and dashboards, workflows, automations, integrations with other systems, profile permissions, sharing groups, org wide defaults, and other routine tasks.
• Proficiency in creating and maintaining Salesforce profiles, roles, groups, queues, security, and managing access.
• Set processes and ensure regular internal system audits.
• Diagnose and resolve unexpected issues or results. Recommend solutions or alternative methods to meet requirements.
• Manage integrations with other systems and ensure data consistency/integrity in conjunction with the engineering team.
• Collaborate with the software engineering team to review requirements brought by users, provide feedback to design documents, and ensure a smooth delivery following our software engineering processes.
• Utilize Data Loader to load / migrate data to the Salesforce system.
• In collaboration with the DevOps and Software Engineering team, maintain the release management process for Salesforce.
• Ability to provide Salesforce training and end-user support.
• Special assignments and projects as directed by the Manager, IT Operations, and Senior Manager, IT Operations.

THE IDEAL CANDIDATE HAS:

Core Skills:

• Able to quickly learn and absorb complex business requirements and user workflows.
• Excellent customer service skills with strong written, verbal, and listening communication skills.
• Strong analysis and decision-making abilities, including problem-solving.
• Strong sense of ownership and desire/ability to exceed.
• Ability to understand and act in accordance with the corporate and team mission, values, and principles.
• Working knowledge of ITIL/ITSM software packages.
• Work with internal stakeholders to ensure that the configuration effectively supports business requirements.
• Respond to daily production tickets in a timely manner.
• Critical thinker, reviewing dashboards/reports and data with a keen eye for details and an aim to solve problems.
• Strong documentation skills

Skill Pluses:

• A creative problem-solver with the ability to turn product requirements into solutions.
• Knowledge of Aura, Lightning Web Components, Flows, Triggers, and Batch Apex coding.
• Experience with CONGA – CONGA Sign.
• Experience managing and administrating Experience Cloud in Salesforce
• Development lifecycle experience
• Mulesoft integration experience

Personality:

• Positive mental attitude, strong work ethic, self-motivated, and highly organized.
• A proactive attitude to platform enhancements.
• Ability to work independently and as part of a collaborative team on multiple projects and priorities.

Engagement:

• Active participant in company culture.
• A desire to teach, learn and grow with the department and company.
• Willingness to understand our business and how we can best serve our clients.

EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:

Education

• BS degree in Computer Science or a related field.
• Salesforce Admin certification

Experience

• 2-5 years of experience as a Salesforce.com administrator or super user.
• Experience managing integrations like FreshService.

PHYSICALREQUIREMENTS/WORKENVIRONMENTS:

• This position is fully remote.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.