Salesforce – Solutions Architect

at ManpowerGroup Solutions
Published December 17, 2021
Location Atlanta, GA
Category Default  
Job Type Full-time  Contractor  


Solution Architect:

Job Details:

Solution Architects are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations necessary to execute business strategies. They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Functional Architects contribute with thought leadership and best practices - both internally in their Community and externally in the marketplace - and advocate for change across the organization.

Preferred Qualifications and Skills:

* Marketing Cloud Email Specialist and Marketing Cloud Consultant certifications desired

* CLIENT Sales and/or Service Cloud foundational knowledge highly desired

* Sales Cloud Consultant and Service Cloud Consultant Certifications desired

* Experience configuring Email Studio (including Contact Builder, Automation Studio, and Journey Builder) required

* Experience configuring additional Marketing Cloud functionality (Audience Builder, Advertising Studio, Audience Studio)

* Experience with the Sales/Service Cloud to Marketing Cloud connector desired

* Experience with diagramming software required (LucidCharts, Visio, etc)

* Real Time Interaction Management (RTIM) foundational knowledge desired

* Familiarity with HTML, XML, CSS and JavaScript

* Familiarity with SOAP APIs, REST APIs and integration techniques

* Familiarity with security standards such as TLS, SSL, SSO and data encryption

* Experience in the interactive marketing industry desired

* Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams

* Demonstrated ability to conduct business requirement discovery and tailor concise messaging for all layers of a customer organization from execution layer to c-suite.

* Ability to work independently and be a self-starter

* Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable

* Travel to client site (average of 50%), but may be higher or lower based on the client engagement

Responsibilities for the group:

* Help clients consistently meet/exceed goals and metrics

* Deliver high client satisfaction (CSAT)

* Positively impact client renewals (when applicable)

* Generate positive feedback from internal teams and leadership

* Show continued professional growth and development

Preferred Certifications:

  • Salesforce Certified Platform Developer
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Administrator