Salesforce Solution Architect

at Synaptic Advisors
Published December 11, 2023
Location Baltimore, MD
Category Default  
Job Type Full-time  


Join Synaptic and Make a Difference!:

Are you ready to be a part of an exceptional group of Salesforce experts? At Synaptic, we are a passionate team that encourages us to explore new horizons and push the boundaries of what's possible in the Salesforce ecosystem. Our unwavering dedication to helping our clients to get the most out of Salesforce and deliver better outcomes defines who we are as a team. Our culture is not just a set of values but the way we deliver on our commitments. Our focus is on evangelizing Salesforce Industry solutions, believing in their transformative power to improve individuals' well-being, operational efficiency, and ROI for our clients.

We have:

  • An innovative and collaborative work environment
  • A company culture that fosters personal and professional growth
  • Exciting projects that challenge you and expand your expertise
  • The satisfaction of making a meaningful impact
  • A great benefits package (PTO, 401k matching, medical, dental, vision and more!)
  • Room for rapid growth
  • A fun, casual team environment

If you're a passionate Salesforce expert ready to drive change and be part of something bigger, we want to hear from you. Join us in our mission to revolutionize Salesforce and help our clients achieve better outcomes with Synaptic.

Role Overview:

The Solution Architect serves as the key project leader, responsible for client solution design, delivery, proposals, new business opportunities, and knowledge management.They serve as the functional solution lead, guiding our clients and our team through the software development lifecycle on Salesforce implementations while driving the art-of-the-possible. As part of their role, the Solution Architect leads requirements workshops, future-state capability and solution definition, and transforms the capabilities into user stories that highlight the features of the proposed solution. Using their advanced knowledge of the Salesforce platform, the Solution Architect crafts a design that makes the best use of Salesforce functionality.

Once the project build begins, the Architect's involvement will include a mix of hands-on configuration and oversight of work assigned to other team members. This involvement is expected to continue through the build and testing phases to ensure the solution comes together as designed and scoped. This position requires the ability to perform the following:

  • Responsible for delivering appropriate and effective solutions, developing design requirements, functional specifications and technical infrastructure to meet our client's expectations
  • Effectively run and participate in large workshops sessions for requirements gathering, demos, user acceptance testing (UAT) preparation, and/or training
  • Work cohesively with the client and development teams to produce leading edge product or solutions
  • Design and drive definition of technical and functional architecture for road mapping/advisory projects and implementation projects
  • Hands-on ability to configure Salesforce to implement the required functionality and the overall solution design
  • Work collaboratively with the Project Manager and other Delivery team members to ensure the successful delivery of implementation projects
  • Advise and assist Project Managers during implementation by advising on timeline and effort for technical work, including partner and client efforts
  • Provide realistic estimates for level of effort (LOE) and statements of work (SOW)
  • Work with clients to ensure technical design meets use cases and functional requirements and stay engaged with the client through the project lifecycle
  • Take responsibility for the documentation of the technical solution including any partner implementation work
  • Provide support during UAT to address raised questions or concerns


  • Minimum 5 years of Salesforce industry experience and 5+ years in a Solution Architect role
  • Deep understanding of the Salesforce product suite including mobile, Sales Cloud, Service Cloud. Experience implementing Health Cloud or Industry Solutions is a plus
  • Excellent client-facing written and oral communications skills
  • Must have at least 4 Salesforce Consultant Certifications (i.e. Sales Cloud, Service Cloud, Experience Cloud, Omni-studio, Non-profit Cloud, etc.).
  • Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, and Rally


The role is fully remote. Up to 25% travel may be necessary.

Pay Transparency:

The salary range for this position is based on various factors including experience, qualifications, and skill set. In addition to a base salary, Synaptic employees are eligible for an annual bonus and growth participation points.

Base Salary Range
$140,000—$190,000 USD

Synaptic Advisors is an equal opportunity and affirmative action employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.