Salesforce QA

at Transcend Company, Inc.
Published January 5, 2024
Location Auburn Hills, MI
Category Default  
Job Type Full-time  


Position Summary:

The Salesforce QA ensures smooth user experiences for both internal and external individuals and clients within our organization. The Salesforce QA will focus on Transcend's CRM system, analyzing, designing, and executing precise testing plans. Collaborating with cross-functional teams, including Developers, Business Analysts, and Subject Matter Experts, they identify test requirements, perform diverse testing, and maintain CRM system integrity. This position is central to ensuring reliable Salesforce solutions and exceptional user support across the organization.

Duties and Responsibilities:

  • Develop and maintain comprehensive test plans, including clear, concise test scripts for new products and enhancements.
  • Execute functional, integration, regression, and release testing. Report errors and track defects to closure.
  • Review and provide feedback on requirements, design, and scope documents.
  • Set standards for test design and support established testing procedures.
  • Collaborate with Subject Matter Experts (SMEs) and development teams to refine test requirements.
  • Coordinate and manage testing projects, ensuring they stay on schedule and within budget.
  • Serve as a liaison between technical and non-technical departments to meet project requirements.
  • Participate in solution calls, providing insights and time estimates for testing.
  • Suggest additional testing needs, such as performance or load testing, when identified.
  • Lead or participate in UAT sessions, including writing test scenarios and capturing bugs.
  • Review design specifications and identify test requirements for coverage.
  • Develop, document, and maintain test cases, including data and scripts.
  • Execute and evaluate manual or automated test cases and report results.
  • Isolate, replicate, report, and verify bug fixes.
  • Verify data migration and Salesforce integration with other systems.
  • Create and maintain test data.
  • Implement process improvements to enhance Salesforce solution quality.
  • Monitor new release features in Salesforce and suggest changes for improvement.
  • Contribute to the development of training materials and delivery of training to users.
  • Participate in project planning and management activities.

Knowledge, Skills, and Abilities:

  • Proficient in test automation tools such as Selenium, Provar, etc.
  • Ability to step in and assist additional roles such as Business Analysts, Senior System Engineers, and Salesforce Developers during projects.
  • Strong understanding of testing methodologies and the software development lifecycle.
  • Strong understanding of Salesforce configuration and customization.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong analytical and problem-solving skills.
  • Superior understanding of computer hardware and software systems.
  • Excellent time management skills.
  • Strong ability to work within a team.
  • Excellent debugging skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to explain technical issues to technical and nontechnical employees and customers.
  • Strong understanding of Lightning framework.
  • Strong understanding of Salesforce Integrated Development Environment and the different tools available from Salesforce IDE.
  • Proficient with or the ability to quickly learn an array of computer hardware and software.

Education and Experience:

  • Bachelor's degree in Computer Science, Information Technology, or related field required.
  • 3 years of experience in software quality assurance required.
  • 3 years of experience required.
  • Marketing Cloud and Sales Cloud required.
  • Salesforce Certificates are highly preferred.

This is a remote position.

Compensation: $70,000.00 - $90,000.00 per year

Transcend is expanding healthcare access for age management, sexual wellness, hormone therapy, weight-loss & non-surgical hair-loss treatments. Whether looking to treat a condition or simply looking to optimize your health, our knowledgeable staff will listen intently ensuring you receive the best care on the cutting edge of medical science.

The Transcend approach is transparent and simplified for our patient's convenience, there are no monthly charges and we have plenty of affordable options, ensuring all have access to non-traditional advanced medicine.

Come join our team today!!!