Job Description:

Mandatory Skills:

• Salesforce service cloud.

Required skills:

• 10+ years of Project Management and at least 5+ years managing Salesforce project.
• Certified Scrum Master (CSM) or PMP preferred.
• Experience with Agile development processes like Scrum, Kanban, XP preferred
• Create and manage detailed project plans utilizing the Program Office standards (MS Project).
• Creates cohesive project plans with identifiable critical path, task dependencies, and major milestones, and manages the approved plans and schedules, ensuring successful completion within scope, budget, time, and quality parameters.
• Proactively identify and manage risks, issues, and dependencies, and develop plans to escalate and mitigate them.
• Identify dependencies across the current technical infrastructure and any current development efforts to ensure that teams are in sync.
• Provide project governance with clear and consistent communication of project level status to executive leadership, project sponsors, and stakeholders
• Represent the PMO and advocate for project management standards and best practices.
• Collaborating across departments to establish release and product development schedules.
• Supporting product, development, and quality teams with iteration planning, story breakdown, breakdown activities.
• Calculating and tracking team productivity (velocity), to help determine and manage to release timelines.
• Communicating release schedules and timelines to other departments,
• Create hour by hour cutover plan, that includes all planned infrastructure/device migration/deployment activities, including periodic updates.
• Work on end user communication plan to ensure adaptability of new infrastructure/device and minimal operational impact to the users.
• Facilitate/participate in key Agile rituals across Scrum teams.
• Coach team members as needed, including resolving conflict.
• Manage projects in SharePoint and Confluence; create process flows or other architectural diagrams.
• Skilled at gathering and building functional requirements to Salesforce service cloud functionality/feature.
• Adept at implementing best practices on processes and solutions, new technologies
• Lead team members in the Salesforce service cloud technology domain.
• SFDC Certifications Service Cloud Consultant & Salesforce Certified Administrator.
• Shares Salesforce best practices and consulting to Client's team throughout the duration of the project, capitalizing on the vast depth of experience on the Salesforce service cloud platform.