Description

As a source of innovative derivatives products and as a global financial marketplace, CME Group helps companies and institutions manage a vast array of risks, such as currency fluctuations for global manufacturers, unpredictable fuel costs for airlines and ever-changing commodity prices for farmers and are an essential part of the global economy.

Salesforce.com at CME is a multi-instance platform that is used by many users across Sales, Marketing, Operations and other departments, to manage cross-departmental and business-critical processes for client engagement. The platform handles highly sensitive data and has integrations with on-prem and cloud-based services and systems. Our mission is for Salesforce to be our primary tool to capture, manage, access and share customer intelligence across the organization so that we main gain a single - 360-degree view - of customer profiles, activities, campaigns, opportunity pipeline, digital behavior and engagement, client support cases etc. The candidate will support this mission as part of the Customer Marketing/CRM team and be responsible for supporting and enhancing the platform with break-fixes and new features and capabilities for all departments but with a focus in Service Cloud.

Principal Accountabilities:

• Work in a global team with Salesforce processionals that use a structured but agile process to deliver new and optimized initiatives
• Plan and execute projects using Jira and other agile tools
• Assess risks, opportunities, and deliverables for projects
• Own end to end delivery of projects, Marketing Support Cases, and communications

Skills and Software Requirements:

• Ideal candidates will have 3+ relevant Salesforce experience
• Basic understanding of the salesforce setup, features, and functionality. e.g. permission model (roles, profiles, permission sets). Custom objects, flows , process builders, master-detail relationships, record types and page layout assignments. Reports and dashboards.
• 2+ years experience in Agile methodology and project management.
• Ability to prioritize projects and tickets based on urgency of work.
• Deep understanding of the tool Jira or a similar agile tool.
• Exceeds in requirements gathering, note taking, user story creation, and organization.
• Team player. Strong communication skills with an ability to express ideas/solutions in language that internal clients can comprehend.
• Strong logical reasoning and problem-solving skills across multi-disciplinary skill sets
• Goal-oriented, self-motivated/self-starter, creative and adaptable to new situations.

Certifications:

• Salesforce Admin
• Certified Scrum Master is a plus

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CME Group: Where Futures Are Made

CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyone's perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.

The Candidate Privacy Policy can be found here.