Salesforce Project Manager

at Experis
Published January 23, 2022
Location Atlanta, GA
Category Default  
Job Type Full-time  Contractor  

Description

#REMOTE - Salesforce Project Manager - Global Services Products - Contract

Duration: 12 months + contract (renews annually; potential conversion into perm employee).
Location: REMOTE (Client office location is in NYC)

Responsibilities:
* In this role, your main responsibility is to lead technical delivery for the global GS Salesforce squads (e.g. products built on Salesforce platform).
* Team Leadership: Co-lead (with the Business Product Owner - BPO), the Global Services Squads on a day-to-day operational basis by providing technical delivery oversight & ensure roadmaps are oriented to deliver GS business & technology strategy, value creation objectives, and measurable key performance indicators.
* Product Delivery Model & Execution: Accountable and responsible for building high-quality products - leading squad technical delivery, tracking & improving squad metrics & growth. Ensure the capacity teams have a continuous backlog of prioritized user stories with clear outcomes and delivering on a continuous product release cycle.
* Global & Regional Engagement: Partner with BPOs, Product Analysts, Solution Leads, Platform Tech Leads, Global and Regional squads, GS Hub Delivery Leads, Technology Services, for product delivery.
* Product Management & Support: Accountable for product delivery across the portfolio traceable to value. Ensures high level of predictability in the delivery of solutions. Works with squads to continually drive the effectiveness & efficiency of the portfolio of products. Ensure the technical support teams for products are meeting SLAs for all incidents, service requests and continuously working to optimize costs and service quality.

Required Skills/ Experience:
* Minimum 8+ years of relevant working experience in leading technical and / or product teams, generating alignment, embracing diversity and inclusion required. Relevant experience in Global Business Services/ Shared Services/ Contact Center environment preferred.
* 2+ years of Salesforce Service Cloud experience required. Salesforce Community Product Management experience preferred.
* Return to Workplace experience is preferred.
* Experience in SDLC & Agile methodology required.
* Required: Bachelor's Degree. Technology focus preferred.
* Strong analytical and story-telling skills, translating complex information in a succinct and clear manner.
* Experience in leading technical teams and influencing business partners. Strong organizational skills and capability to lead all aspects of product management is required.
* Must have strong interpersonal and conflict resolution skills. The ability to collaborate across multi-functional, highly matrixed teams is required.
* Self-motivated problem solver who thrives in a dynamic and customer-focused environment.
* 10% business travel expected.