Salesforce Product Owner, Sales Operations

at USG Corporation
Published December 6, 2023
Location Chicago, IL
Category Default  
Job Type Full-time  

Description

USG is an industry-leading manufacturer of building products and innovative solutions. For more than 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With almost 8,000 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

POSITION SUMMARY

USG is seeking a Salesforce Product Owner to join our dynamic team and play a pivotal role in enhancing our Salesforce platform and manage the Salesforce team to support our business processes. Within this role, applying best-practices and fostering common standards, you will be responsible for leading the development and optimization of our Salesforce platform to streamline processes, improve efficiency, and maximize value for our organization. You will work closely with cross-functional teams, including Sales, Marketing, and IT, to ensure that Salesforce is aligned with our business objectives and drives positive customer experiences. Minimal travel may be required.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

  • Leadership: Manage business Salesforce team, responsible for hiring, coaching, training, and development of department personnel.
  • Roadmap Management: Create and maintain a strategic roadmap for Salesforce enhancements, ensuring it aligns with business priorities and delivers maximum value across all segment functions.
  • Process Enhancement: Leverage your deep understanding of Salesforce technology and best practices to enhance every step of the organizational utilization of the Salesforce platform. Recommends, designs, and adopts new standards, policies, and processes to improve department effectiveness and overall customer experience.
  • Product Ownership: Collaborate with stakeholders to develop business requirements, translating them into user stories, and prioritizing them within the product backlog. Drive delivery of Salesforce projects by exercising diligent planning, attention to detail, communication, and efficient decision making.
  • Data Integrity: Oversee data integrity and data management within Salesforce, working to ensure accurate and reliable data for reporting and analytics.
  • Vendor & Technology Management: Manage relationships with Salesforce vendors and stay current with Salesforce releases and best practices.

KEY QUALIFICATIONS:

Education

  • Bachelor’s degree required. Degree in technical discipline such as Computer Science, Mathematics, or Engineering preferred.

Required Skills

  • Proven experience as a Salesforce Product Owner or a similar role in a manufacturing or related industry. Certified Salesforce Administrator and/or Salesforce Product Owner certification is a plus.
  • Demonstrated experience in leading a team and executing complex transactions.
  • Strong business analysis skills with the ability to identify key gaps in process, investigate themes or issues, and strategically recommend solutions to problems with often limited information.
  • Proficiency in agile methodologies and project management tools. Established time management and organizational skills with the ability to juggle multiple demands, manage shifting priorities to meet deadlines.
  • Ability to influence and manage across indirect reporting lines and to implement and manage change throughout the organization.
  • Demonstrated presentation, training, and knowledge transfer skills. Able to effectively communicate between various departments and levels within the organization.
  • Ability to work with sensitive/confidential information. Demonstrated high level of integrity and ethics.

Preferred Skills

  • Experience in the Manufacturing/Construction industry.
  • Experience with Oracle CRM solutions.
  • Exposure to several layers of technology solutions: application administration, application development, support, etc.
  • Experience implementing solutions by mapping customer's business processes to Salesforce.com features like Sales Cloud, Service Cloud, CPQ, and Communities.
  • Knowledge of implementing end-to-end Salesforce solutions.
  • Prior consulting experience.

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran