About Us

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

Cisco Meraki's Support group is a growing, global, and diverse team of highly knowledgeable and empathetic customer advisors. We strive to guide our customers to successful outcomes with a mix of strategic thinking and the grit to execute the next best action.

About The Role

Do you love nothing better than a beautifully designed, performant and scalable Salesforce org, hosting perfectly formatted data?

Meraki Support is looking for a performance engineer to work alongside our Salesforce engineering team, which builds and maintains the platform the global Meraki technical support team relies on to provide next-generation service to our customers!

40% Service Cloud Optimization

Actively seek out problem areas in Salesforce, and suggest improvements to increase performance, user experience, and data quality.

Enable earlier detection of performance issues by providing per-release statistics and data.

Coordinate with our DevOps team to identify solutions to performance issues.

20% Technical Design

Work with our Project management team early in projects to identify performance implications of various solutions.

Take ownership of the technical foundation of our Service Cloud instance. Help guide improvements, and prevent design mistakes in both Apex code, and integrations to other platforms.

20% Developer Guidance

Support our developers by providing architectural advice during particularly tricky technical projects.

Review and sign off on architectural work in Salesforce.

20% Professional Development

Every member of the Support Software team is encouraged to spend 20% of their time on projects with an intersection between their personal development interests and our business needs.

Stay well-versed in the latest theory and best practices in the Salesforce ecosystem.

Attend industry meetups, webinars, and conferences.

Grow your leadership skills by completing classes from our robust learning catalog.

Required Qualifications

* 5+ years of enterprise development experience

* Proven examples of performance-focused programming work

* Bachelor's in Computer Science, Information Technology or related technical field

* Salesforce Lightning-based projects experience

Preferred Qualifications

* Relevant Salesforce certifications and/or Trailhead badges

* Prior experience with Support or Service organizations is also a plus

Why Cisco Meraki:

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.