About GSPANN
We work in an exploding market of retail and e-commerce. We have served as a trusted business partner for some of the world s most respected brands. We ve worked with more than 200 organizations and have served as a trusted business partner for some of the world s most respected brands. Our solutions have the businesses create custom-designed technology platforms, which have transformed the way our clients connect with their employees, partners, and customers. GSPANN is headquartered in Milpitas, CA with satellite offices around the world.

To know more about GSPANN, visit our website Or connect on social media platforms: , and

Salesforce Service Cloud Architect - Chatbot Implementation
Location-Los Angeles , CA / Remote
Job Type-Long Term The Technical Architect will potentially contribute to our Chatbot product development efforts and Einstein Product Portfolio. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!

Responsibilities:

• Be a certified and recognized Salesforce expert
• Collaborate with Project teams and recommend optimal solutions that will be within budget and time but do not compromise on quality
• Be a technical expert to customers and recommend them with best-in-class solutions on the Salesforce platform
• Help with internal code reviews and make sure the team adheres to Platform Best Practices
• Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education
• Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer s infrastructure
• Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues

Qualifications

• 9+ years of working on Salesforce Core platform on the technical side (programming, architecture, and Solution side)
• Bachelor's degree in computer science, information systems, or other technology-related fields
• Must have at least 2+ full chatbot implementations that include integrations with other applications like ecommerce/mobile, etc.
• Strong understanding of multi-tenant architecture, integration architecture and possess the ability to recommend solutions to customers with confidence
• Strong communication skills and ability to speak about the platform in front of any executive team
• Must possess the ability to design solutions impromptu, on the fly
• Salesforce Architect Certifications (Application and System Architect)
• Solid understanding of PaaS & IaaS platforms like Heroku, AWS, Azure
• Hands-on development skills on chat bots, Einstein based conversational bots, workflow/process automation solutions
• Understand mobile platforms and considerations

Salesforce Einstein Chatbot Consultant