Salesforce Digital Product Owner, Electrophysiology

at Boston Scientific
Published January 25, 2024
Location Marlborough, MA
Category Default  
Job Type Full-time  

Description

Additional Locations: Remote; US-MN-Arden Hills; US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

About the role:

The Salesforce.com (SFDC) Product Owner will leverage their knowledge of Salesforce.com to actively engage with our various business functions. In this role, you will play a crucial part in crafting new capabilities within SFDC to enhance sales performance within our rapidly expanding and forward-thinking medical device Sales and Marketing organization. Serving as a Product Owner, you will specifically support the AF Solutions Franchise (AFS) with a dedicated focus on Electrophysiology (EP). We invite candidates who are passionate about making a meaningful impact in a dynamic and innovative environment to consider joining our team.

This opportunity is available for remote work to candidates residing beyond a commutable distance from our Marlborough, MA, or Arden Hills/Maple Grove, MN offices. Candidates within a commutable distance to an office location will follow a hybrid schedule.

Your responsibilities will include:

  • Collaborate with Sales, Marketing, Medical Education, Operations, and Finance to identify problems, analyze relevant data, evaluate processes, prioritize business needs, and create SFDC solutions.
  • Collaborate with cross-functional teams to develop a strategy and capability roadmap.
  • Establish business value and priority for requirements through rapid engagement, piloting, and iteration.
  • Understand the voice of business/users, comprehend business processes, and write User Stories through the intake process. Shepherd stories with the IT COE through the production development process.
  • Act as the product owner on a scrum team (consisting of technical leads, developers, and a scrum master), leading the team in gathering requirements, prioritization, and testing of new features.
  • Work with a field team to understand and prioritize the needs of IT and Salesforce.com systems.
  • Collaborate with site/divisional IT-Business teams to ensure Salesforce.com resource support (site-level Strat-plan, AOP - Annual Operating Plan, etc.).
  • Perform formal user acceptance testing and collaborate on the creation, implementation, and monitoring of success metrics.
  • Participate with the Business Programs Office in global design and use discussions, both project and program-level efforts.
  • Stay current on new features, functionality, and application capabilities of Salesforce.com to address business requirements.
  • Provide Tier 1 and 2 user support in collaboration with the analyst team and escalate/manage unresolved issues.
  • Conduct primary research in the field to understand business drivers and uncover business opportunities, facilitating the planning and execution of SFDC.
  • Provide field sales support for the SFDC system specific to the business unit.
  • Train a national field team on new Salesforce.com features, data quality, and new integrations. Work with cross-functional teams on app integrations with the Salesforce platform that complement the ecosystem.

What we're looking for:

Minimum Qualifications:

  • Bachelor's degree in Business Administration or a related field.
  • 2+ years of experience in business, operations, or process improvement (preferably in IT or sales).
  • 1+ years of Salesforce.com administrative or backend experience.
  • 1+ years of experience working in the Agile Framework (preferably in a Product Owner role).
  • Experience with multiple Salesforce.com cloud platforms (e.g., Marketing Cloud, Communities, Service Cloud).
  • Ability to travel up to 10% of the time.

Preferred Qualifications and Competencies:

  • MBA or other advanced degree in related field.
  • Salesforce Certification(s).
  • Six Sigma certification with proven experience leading successful process improvement projects.
  • Expert skills in Excel, advanced understanding of complex data structures and analysis.
  • Strong problem-solving skills for complex business operations challenges.
  • Proficient in conducting cost/benefit analysis and developing compelling business cases.
  • Effective multitasking and prioritization abilities to enhance business performance.
  • Demonstrated sense of urgency and commitment to execution.
  • Outstanding communication skills, capable of engaging with all organizational levels; sales training experience a plus.
  • Proven track record in influencing change within large matrix organizations.
  • Expertise in budget analysis and value definition.
  • Medical Device industry knowledge.

Requisition ID: 576293

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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