Job Description

The New York City Housing Authority Information and Technology Department (NYCHA IT) is seeking a highly motivated individual to join the Application Development and Configuration Team. Under direction of the Development Manager of CRM Systems, with broad latitude for independent action or decision, the Salesforce Developer will be responsible for developing applications hosted on the Salesforce platform, and to make recommendations and implement best practices for Salesforce development and management of its Resident Case Management System (RCMS).

Responsibilities include, but are not limited to the following:

- Develop solutions within the Salesforce platform using Apex, Visualforce, and other programming languages.

- Create workflows, process builders, and other automation tools to streamline business processes within Salesforce.

- Configure and maintain Salesforce objects, fields, record types, page layouts, and other settings to meet business needs.

- Create and maintain user accounts, profiles, roles, and permission sets to ensure proper access control.

- Develop and maintain IT architecture diagrams of enterprise, business, data, security and/or technology architectures for IT solutions, concepts and strategies to meet business requirement

for target audiences.

- Assist with release cycles to deploy new/update existing applications and code.

- Use Salesforce APIs to integrate with other systems used in the organization.

- Conduct unit testing and debugging.

- Create to technical documentation.

- Adhere to Salesforce best practices, maintain code documentation, and write/maintain test classes for all custom development.

- Confirm the conformance of applications, components and services to established standards. Ensure compliance with architecture standards and guidelines throughout the application

development lifecycle.

- Troubleshoot and resolve issues related to Salesforce application performance, integration, and data integrity.

- Analyze and make recommendations regarding the possibility of optimizing and enhancing existing functionalities.

- Collaborate with other developers, administrators, and business stakeholders to interpret requirements and develop solutions.

- Assist in the development and review of technical specifications for the procurement of IT systems and services, including the evaluation of vendor submission solicited via bids, requests for

information and proposals. Liaise with IT vendors, as necessary.

- Stay up to date with the latest Salesforce features and technologies and recommend new solutions to enhance business processes and efficiency.

NOTE:

This position is currently posted as an on-site position at NYCHA central offices. Subsequent to a collective bargaining agreement, remote work may be offered in the future.

Additional Information

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

Qualifications

1. A baccalaureate degree from an accredited college in computer science, information systems, engineering, mathematics or related field and six years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or

2. A baccalaureate degree from an accredited college and ten years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or

3. Education and/or experience which is equivalent to "1" or "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.