Ref ID: 03900-0011407207

Classification: ERP/CRM Developer

Compensation: DOE

Salesforce Technical Solution Analyst

ARServices is seeking a Salesforce Technical Solution Analyst to assist in the transformation of a public sector client’s HR service delivery function into a world-class personnel organization. A significant milestone in the client's plan is to deliver an enhanced HR customer experience via a tiered shared service organization centered on a new Salesforce Lightning CRM system that is integrated with a Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) Telephony system.  ARServices is part of a team that serves as a key advisor to the client's leadership team assisting with technology, training, process design and service management. 
Project Responsibilities:

• Perform analysis and diagnosis of client issues

• Assist in re-engineering business and system processes

• Serve as an integrator between business needs and technology solutions

• Provide technical advisory services to other team members on the feasibility and the complexity of development required for new HR features and capabilities

• Independently perform tasks with some guidance to execute a portion of the project scope
​​​​​​​​​​​​​​Requirements

• Public Trust or Secret clearance

• Bachelor's degree

• Three (3) years of relevant experience with Salesforce, including configuration, customization, and implementation of the Salesforce platform and product offerings to client.

• Ability to work independently at the mid-level

• Bachelor’s degree

• Experience implementing Salesforce Lightning CRM and integrating it with other technology platforms

• Proficiency with MS Word, Excel, PowerPoint, and Visio

• Excellent oral and written communication skills
Desired Skills

• Ability to deal well with change and uncertainty

• Experience using Agile methodologies

• Experience with functional and User Acceptance Testing

• Experience developing training and documentation materials

• Experience with Contact Center Operations/Implementation experience in an HR engagement/assignment
ARServices is an Equal Opportunity/Affirmative Action Employer committed to hiring and retaining a diverse workforce, including protected veterans and individuals with disabilities.