Salesforce Delivery Manager – Experience (Communities) Cloud

at Bose Corporation
Published October 28, 2023
Location PA
Category Default  
Job Type Full-time  

Description

Job Description

About Bose

You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

About the IT Team

The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.

About the Role

We need an equally passionate Salesforce Delivery Manager with experience managing teams working on Salesforce Experience (Communities) cloud, who shares the same desire to create astonishing customer experiences and loves working in a collaborative Agile environment. If this sounds like you, we want you to join our fast-growing team!

What you will be working on?

You will join our team of innovative leaders with diverse skills driving a journey to delight our customers.

As manager of Salesforce developers, you are empowered to work alongside our business partners and creative development teams with a mission to deliver extraordinary features that enable customer experiences that delight customers and drive growth for the Bose eCommerce business.

You will bring these skills and experience to make our team a center of excellence:

  • Lead, develop and attract a team of hard-working Salesforce engineers, supporting their personal growth and challenges on assignments
  • Lead in the development and implementation of new Salesforce-based solutions
  • Develop and implement the competence strategy for Salesforce engineers within your team, meeting with chapter members to discuss and drive excellence in areas such as standard methodologies, frameworks, and tools
  • Use your solid understanding of Experience (Communities) Cloud
  • Lead capacity planning, ensuring short and long-term competence and capacity of the Salesforce software engineers
  • Secure external input and best practice sharing in the community
  • Be involved in day-to-day working in delivery and product teams or contributing to an assignment
  • Ensure architectural standards and long-term platform strategies are balanced with near business demands
  • Ensure that Bose's development, data protection, architectural, regulatory, and internal control standards are adhered to
  • Support agile ways of working

Qualifications

  • Bachelor's Degree
  • Proven experience working with Salesforce Experience (Communities) Cloud.
  • Demonstrated ability leading teams in an Agile environment
  • Proven track record to drive the narrative regarding solution design, best practices, emerging trends, and standard methodology
  • Outstanding analytical and conceptual thinking skills
  • The ability to influence stakeholders and work closely with them to find solutions
  • Proven success in developing, deploying and driving adoption of applications and processes on Salesforce platform
  • Keen understanding of how Salesforce fits into the larger technology landscape
  • Confident and highly communicative, with excellent business insight and a willingness to challenge others or propose changes
  • Ability to build trust-based relationships and identify and foster business development opportunities
  • Solid understanding of enterprise solution architecture
  • Ability to prioritize tasks and work on multiple assignments, with minimal disruption
  • Analytical - be able to successfully manage technically and organizationally complex environments
  • Strong written and verbal communication skills with both customers, consultants and engineers
  • Knowledge/experience with Agile/Scrum methodology

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to [Click Here to Email Your Resumé] and let us know the nature of your request and your contact information.