Salesforce, Data Lead

at Dallas College
Published December 18, 2023
Location Dallas, TX
Category Default  
Job Type Full-time  

Description

Current Dallas College employees will need to log into Workday through My Apps to apply. Simply enter "Find Jobs" in the Workday search bar to view open positions and submit your application.
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date. To view the job posting closing date please return to the search for jobs page.
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Weekly Work Hours
40
Compensation Range
Staff Range N05 Salary
Salary Minimum
$53,000.00 Annually
FLSA
United States of America (Exempt)
Position Type
Staff Position Summary Dallas College is seeking a Salesforce Data Lead to join our CRM team. This position plays a critical role in ensuring college-wide user adoption of the Salesforce CRM platform. The position will be part of a team of individuals supporting the managed implementation of a college-wide platform to capture the journey and relationships of all stakeholders in the Dallas College ecosystem.

The Salesforce Data Lead will be a liaison guiding individuals through individualized CRM integration into their daily work processes to improve the efficiency, effectiveness, impact, and collaboration in delivering Dallas College programs and services. The Salesforce Data Lead will deliver successful solutions by supporting users, offering guidance, building reports, and dashboards to ensure Dallas College users have the capacity to maximize the capabilities of the CRM platform.

Required Knowledge, Skills, and Abilities
Experience working with Salesforce

Experience working with data analytics and visualization, such as Salesforce, Tableau, and/or PowerBI.

Experience communicating valuable data insights to help guide organizational decision-making.

Strong organizational skills, the ability to perform under pressure and manage multiple priorities with competing demands for resources.

Strong communication skills with a proven ability to understand key business, technology, and interpersonal communications concepts and communicate effectively with diverse technical staff and business stakeholders.

Very strong attention to detail.

Excellent communication skills.

Strong customer service orientation.

Skilled at working within a team-oriented, collaborative environment.

Proven ability to facilitate user adoption of technology.

Comfortable working in situations where conflicting priorities and ambiguity must be managed.

Analyzing multi-layered problems and proposing solutions.

Demonstrated knowledge of principles of equity and inclusion and a demonstrated commitment to the promotion of diversity.

Knowledge of compliance with pertinent state and federal laws and regulations, particularly around data privacy and PPI.

Skilled in data-informed decision-making.

Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Qualifications High school diploma

Two (2) years of combined experience of the following working with data, data visualization, and/or CRM; creating reports, and compelling data visualization dashboards specific to individual end user needs; supporting major change initiatives including understanding basic concepts around process improvement, project planning, conflict resolution, team building, customer service, and data-based decision-making; End-user training

Current and valid Texas driver's license for offsite travel

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities Support the administration of a college-wide Salesforce CRM database.

Provide ongoing support to users through training and assistance to maximize their understanding and use of Salesforce CRM.

Support and enhance a data-drivenrelationship managementstrategy that results in the creation of additional opportunities for students andemployersin Dallas County.

Helps develop analytical, ad-hoc and exception reports for business efficiency.

Performs basic administrative functions including reports and dashboards, and other routine tasks.

Provide support to key stakeholders in designing custom views, reporting, and dashboards to meet individual and department needs.

Assist with documentation and training staff in system best practices and processes.

Completes required Dallas College Professional Development training hours per academic year.

Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.

Applications Deadline December 19, 2023