Salesforce Consultant

at HomeServe USA
Published October 27, 2023
Location Norwalk, CT
Category Default  
Job Type Full-time  


Position Overview:

The Salesforce Consultant will manage the day-to-day administration of the HomeServe Salesforce application. This role will specialize in the Salesforce suite of products acting as the point of contact for users within the company who have questions or need to be trained on a certain Salesforce product. In addition, this role will oversee the collection of data for reporting purposes and will be responsible for teaching employees how best to use Salesforce products.

Provides highly valued strategic consulting level support and guidance through key initiatives. Influential leadership on innovative solutions for personalized customer service.

The Salesforce Administrator will function as the enterprise-wide subject matter expert in Salesforce methodology and best practices, and be responsible for developing and strengthening HSUS’s understanding of the Salesforce Application.

Salary Range: $120,000 - $160,000

Annual Bonus Potential: 10%


  • Create new user profiles and monitor access levels
  • Determine appropriate access levels for new user accounts
  • Insure processes are in place to remove user and profile access as needed
  • Import new leads and contacts in to the application
  • Develop and Oversee standardized daily operating procedures to support marketing efforts
  • Run deduplication tools at least weekly
  • Insure timely installation of High-Priority updates from Salesforce
  • Perform testing to insure updates are working properly and do not impact the core application
  • Perform routine database tests and generate associated reports to manage the health of the Salesforce database
  • Maintain archive for field history tables
  • Address user issues as they arise
  • Partner with Application Support and other teams within HomeServe in order to train new users who will be supporting Salesforce in a BAU capacity
  • Partner with Business stakeholders to understand business needs and assist with the delivery of solutions support the business
  • Work to remove, resolve and mitigate barriers, issues and risks that impact the successful implementation of the Salesforce application
  • Liaise with senior management, clients, Business Ops, and IT staff to conduct high level investigative studies to seek effective, feasible, and profitable business solutions
  • Establish training and mentoring plans to assist with expanding corporate knowledge of the application
  • Work closely with various functions in the organization such as Business Operations, Application Development, Account Management, Business Development, Finance, Legal, Sourcing, etc.

Job Requirements:

  • This is an onsite role, based out of our office in Norwalk, CT.
  • Has excellent inter-personal skills and is experienced in managing clients/users at a senior level
  • Can demonstrate strong stakeholder management capability to influence the direction and scope of new project requests
  • Possesses a broad knowledge of business and business functions, and understands the significance of commercial constraints. Is able to recognize potential assignments outside own areas of specialization and bring to bear appropriate expertise as necessary
  • Strategic thinker with the ability to deal with complex and ambiguous environments and maintain a business-wide view across a variety of projects, work-streams and timeframes
  • Good knowledge of Client’s Financial and Operating models, including its business processes, the underlying IT that supports it and its organizational structure
  • Familiar with Business Process Improvement
  • Proficient with Project Planning and Control Techniques - Methods and techniques associated with planning and monitoring progress of projects.


  • Bachelor's degree in related discipline or equivalent experience required
  • 3+ years of proven track record as a Salesforce Administrator in a similar sized company
  • Outstanding presentation, communication, and facilitation skills
  • Effective at working directly with senior leadership as well as front-line staff
  • Excellent interpersonal skills with the ability to influence others not under direct supervision
  • Self-motivated, strong attention to detail, and results driven
  • Ability to work in a fast-paced, results-oriented climate; across functional areas and multiple locations
  • Strong project planning capability to direct others in completing quality deliverables and lead project management and business analysis activity for larger projects
  • Strong software delivery credentials and proven experience in the software development lifecycle
  • Certified Salesforce Administrator

In Return, We Offer:

  • Competitive compensation
  • Career development and advancement opportunities
  • Friendly, open and team oriented work atmosphere
  • Excellent benefits including generous medical, vision, dental and life & disability insurance
  • 401(k) plan with a company match
  • Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

HomeServe USA is an equal opportunity employer.

Company Overview:

HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last three years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing global team that’s collectively working to make home repairs and improvements easy. From our businesses in the U.S. and Canada, to those in the U.K., Belgium, France, Japan, Portugal and Spain, we have a shared vision to be the world's largest, most trusted provider of home repairs and improvements. Our ambition is to do every job, in every home.

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