Salesforce Commerce Cloud Functional - Manager

Deloitte Digital offers services that enable client solutions using digital technologies, including the Web, Mobile, Social Networking, Digital Strategy, Digital Content and Digital ERP. The Digital Web team works with clients to advise, design, implement and deploy eCommerce and Portal solutions.

Our eCommerce capabilities provide transactional solutions related to online marketing, sales and service; for both Direct-To-Consumer and Business-to-Business. Our Portal capabilities provide intranet and internet solutions focused on content presentment and transaction capabilities for both internal enterprise as well as customer facing purposes.

You understand what it takes design and make complex Salesforce eCommerce solutions happen, and you'll have a firm hand on the controls every step of the way.

Recruiting for this role ends on March 14, 2024.

Work you'll do

You'll help clients define their eCommerce requirements by leading and facilitating workingsessions to gain an understanding of the client's current state processes and technology in the eCommerce space as well as supporting the implementation that follows.

If you like to design leading-edge solutions, you will help clients unlock the business value ofSFCC (Salesforce Commerce Cloud), specifically Salesforce B2B Commerce Cloud.

• Lead project discovery workshops, both on-site and remotely

• Assess client business requirements and work closely with the Technical Architect/Lead to provide long-term functional solutions based on the applicable Salesforce platform best practices

• Communicate platform capabilities and limitations to clients effectively

• Identify client process pain points and gaps in best practices

• Create and socialize feature and technical roadmaps

• Drive client functional requirements and eCommerce best practice adoption

• Author & review functional specification documentation and user stories for implementations and other large projects

The team

Advertising, Marketing & Commerce

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work

• Cross-channel customer engagement strategy, design and development to include the creation of omni-channel digital experiences across web, mobile, social, physical, AR/VR, voice, gesture, IoT, and video.

• eCommerce strategy, implementation, and operations

• Marketing Content and digital asset management solutions

• Marketing Technology and Advertising Technology solutions

• Marketing analytics implementation and operations

• Advertising campaign ideation, development, and execution

• Acquisition and engagement campaign ideation, development, and execution

• Agile based, design-thinking, user-centric, empirical projects that accelerate results

Qualifications

Required

• 7+ years of IT experience

• 3+ years of experience with Salesforce B2B Commerce Cloud (CloudCraze) -

• Experience facilitating functional discovery workshops

• Experience with training of Salesforce B2B Commerce Cloud

• Experience with Storefront Reference Architecture (SFRA)

• Experience with implementing payment processing features

• Experience with Integration of consumer-facing supplemental ecommerce service providers

• Ability to travel 50% on average based on the work you do and the clients and industries/sectors you serve

Preferred

• Experience with Agile delivery methodology

• Experience with end-to-end implementation delivery

• Experience leading functional workstreams

• Experience with technical strategy

• Experience with team management

• Experience working in a professional services firm or working in a client service environment

• Experience with customizations for Salesforce B2B Commerce Cloud

• Experience with Customer Relationship Management Systems Integration

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $151,800 to $253,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

C&M_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.