Salesforce Business Analyst – Telecommute

at UnitedHealth Group
Published February 21, 2022
Location Minnetonka, MN
Category Default  
Job Type Full-time  


UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Here's the thing about challenges. They provide limitless opportunities for greatness. And what we have in mind for you is definitely big. At UnitedHealth Group, we're changing the future of health care and we have the expertise, advanced technology and global resources to make it happen. As a Senior Business Analyst, you'll work with the brightest minds in the business and find yourself digging deep to find the solutions to help people live healthier lives. You'll be responsible for analyzing, reviewing and forecasting data for operational and business planning to impact the health care system.

We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and ability to develop and implement effective, strategic business solutions through analysis of data and business processes. It's the opportunity to do your life's best work.(sm)

The Business Analyst will perform the role of Salesforce Administrator on an Agile scrum team developing key capabilities for the Contact Center utilizing Salesforce at UnitedHealth Group.  The Salesforce Business Analyst identifies and implements solutions to meet business requirements utilizing the Salesforce platform.  They will also perform system administrator tasks such as user provisioning and reporting.  They also work to maintain the application’s core functionalities as to ensure a consistent user experience.

This leader will work with key business and IT partners to develop strategic plans for the technologies impacting Member and Provider services call centers. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Solid presentation skills, analytic skills, a desire for continuous learning, and a passion for improving consumer experiences using technology are essential.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:


  • Reviews user stories and creates appropriate tasks for completion
  • Consults with scrum team during user story refining  


  • Practical understanding of Scrum principles and practices
  • Works closely with IT and Architecture Team to represent solutions and features at platform level
  • Actively participates in Product Backlog grooming sessions, retrospectives, defect management and project team’s release planning sessions
  • Accessible for the team to answer questions, and during Sprint planning sessions, and Daily Scrum
  • Maintains and manages user base in production
  • Completes application configurations per business requirements
  • Keeps up to date with new Salesforce features and releases


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years of experience in business/finance analysis
  • Working knowledge of relational databases, database structures
  • Intermediate profiency with MS Excel and PowerPoint

Preferred Qualifications:

  • Health care industry experience
  • Business value documents (BVD) writing experience
  • Presentation creation and delivery experience
  • Identifying, documenting and delivering cost benefit savings (CBA) experience
  • Problem solving, follow-through and resolution skills
  • Excellent communication, time / project management, organizational, and analytical skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary/hourly range for Colorado residents is $64,800 to $116,000. The salary/hourly range for Connecticut/Nevada residents is $71,400 to $127,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

For more information on our Internal Job Posting Policy, click here.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   

Job Keywords:  Business Analyst, Salesforce, BA, Salesforce Business Analyst, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote