Salesforce Business Analyst: Mid-Level – Senior

at Jack Henry & Associates
Published February 7, 2024
Location Atlanta, GA
Category Default  
Job Type Full-time  


Salesforce Business Analyst: Mid-Level - Senior

General information

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Position Level

Individual Contributor


Information Technology

Working Time


Position Type


Travel Requirements


Workplace Type


Description & Requirements

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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Salesforce Business Analyst will be joining our Business Application Transformation team that supports the transition to the Salesforce platform. In this role, you will help identify business value that can be attained within the Salesforce platform. You will be expected to capture, understand, and explain business process details in order to achieve a shared understanding between the business, product, and technical teams for a successful delivery of MVP. The successful candidate has in-depth knowledge of CRM platforms, mainly Salesforce, along with an extensive background in business analytics and customer relationship management.

This position will be filled to work Remotely within the U.S.

In order to be considered, Salesforce certification will need to be uploaded with the resume.

The target salary range for this position is $68,850 - $130,000, based on location and experience.

What you'll be responsible for:

Leading requirement gathering sessions with internal/external Salesforce stakeholders.

Working closely with the Solution Architecture (SA) team to create functional design documentation and User Stories.

Working closely with Agile and SCRUM teams to refine backlogs, design optimal solutions, and participate in the quality control process associated with development.

Serving as a resource and/or participant in business process re-design activities. Assisting the customer in determining if and how system enhancements may improve process flow and business function.

Creating business requirements and system documentation, as well as contributing to end-user and project management documentation.

May perform other job duties as assigned.

What you'll need to have:

A minimum of 4 years of experience as a business analyst working within the CRM ecosystem writing user stories in a standardized format.

Experience leading requirement gathering sessions with internal/external Salesforce stakeholders.

A minimum of 3 years of experience as a business analyst writing test scripts and bugs in a standardized format and creating process maps (current and future state).

A minimum of 3 years of experience with Salesforce (Sales, Service, and/or Experience Cloud).

Valid, unexpired Salesforce certification must be attached to the application. (SF “Associate” certification is not accepted; any other SF certification is accepted.) Certification must be uploaded in the documents section.

A minimum of 3 years of experience working in an Agile environment at all levels including stakeholder management, with a considerate ability to take ownership of tasks and complete them with minimal direct supervision.

Excellent communication, follow through, and people skills.

Ability to multitask, meet deadlines and stay calm under pressure.

Ability to develop deep business and application domain knowledge for an assigned workstream to aid in critically evaluating the balance of both business needs and user requests.

Ability to travel up to 5% to attend JH meetings, trainings, and/or professional conferences.

What would be nice for you to have:

Financial industry experience.

Systems integration experience (APIs).

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs ( to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility ( site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.