Salesforce Business Analyst

Published December 16, 2021
Location Lisle, IL
Category Default  
Job Type Full-time  Contractor  


Title: Salesforce Business Analyst

Mandatory skills:

OEM manufacturing, aftermarket parts industry

Microsoft Word, Excel, PowerPoint, Visio

Salesforce, Salesforce platform, Salesforce projects, Salesforce functionality

system design, documenting requirements, validation rules, security controls

customer service

Sales, Marketing, Dealer network, Service

requirements gathering, business requirements, business goals, business units, user stories, IT development


As a Salesforce Business Analyst, you will be part of a team responsible for delivering enterprise cloud technology solutions across many business units. This position plays a key role in both new development and enhancements by serving as the primary interface between the Salesforce user community and the technical team. Responsibilities include work intake analysis, business requirements, functional design, testing, system configuration, user training, and deployment communications for Salesforce projects and enhancements.


Establish strong partnerships with business areas, leveraging Salesforce functionality to increase Sales, Marketing, Dealer network, and Service capabilities across the enterprise

Provide input to the strategic planning process for the Salesforce platform

Serve as a functional lead on Salesforce projects

Lead discovery and requirements gathering sessions. Recommend alternate approaches

Document business requirements and user stories

Map requirements to out-of-box functionality within SalesForce

Support technical staff during development to ensure that solutions will meet the business requirements

Support our Agile software development methodology and contribute to all phases of the software development lifecycle

Configure minor Salesforce functionality to meet business requirements

Create test cases and test scripts; conduct functional testing and coordinate User Acceptance Testing, accurately documenting and prioritizing defects and re-testing resolved issues

Create training materials, job aids, and system deployment communications; Conduct stakeholder training


Proven ability to succeed in a fast paced, demanding cross-functional environment working with business users, project team members, IT development personnel

Ability to juggle and prioritize multiple tasks within a collaborative team environment

Strong interpersonal, organizational, analytical, and creative problem-solving skills

Proven ability to handle complexity (technical and organizational)

Strong understanding of systems. Able to understand technical terms and system design considerations

Curious, goal oriented and highly self-motivated with a passion for driving transformative change

Strong customer service orientation; enjoys people and creates raving fans

Excellent written and oral communication skills

Experience soliciting, gathering, and analyzing user input and documenting requirements

Experience training end users

Hands on experience configuring Salesforce, including workflows, validation rules, and security controls

Work experience in OEM manufacturing or aftermarket parts industry a plus

Proficient in Microsoft Word, Excel, PowerPoint, and Visio

Schedule/Shift Hours (ex M-F, 8am-5pm): M-F, 8am-5pm

Education requirement: BS in Computer Science, or 5 years applicable experience with a BS in another technical field

Years of Experience: At least 3 years

Required/Preferred Certifications: Salesforce Admin preferred