Ref ID: 01000-9502577957

Classification: Business Analyst

Compensation: $56.00 to $63.00 hourly

Must have experience in Salesforce and be a senior technical analyst and will be a member of the CRM team. He or she will be responsible for supporting existing CRM systems as well as aid the implementation of new functionality and new systems. As part of the CRM team they will ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution.

The experience in Candidate will be:

Experience with DocuSign, Pardot, and Social Studio is required.

Experience with experience administering a Salesforce org.

Responsible for interfacing with the company’s CRM/Marketing user community to both provide break-fix solutions and implement enhancements for the portfolio of CRM & Marketing Applications.

Assure the seamless integration with various applications such as reservations systems (SeaWare, NVS, etc.), Epsilon, Business Warehouse, DocuSign, etc. through various ETL processes.

Develop and maintain end user training documentation and deliver training to users as required.

Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities.

Lead small and mid-size projects from inception through implementation following SDLC and project management best practices.

Drive user adoption of CRM systems to ensure compliance and success of the tool.

Provide guidance and assistance to Jr team members as needed.

Please send resume to Argenis Herrera at [Click Here to Email Your Resumé]