Salesforce Business Analyst

at CGI Group, Inc.
Published February 20, 2024
Location Boston, MA
Category Default  
Job Type Full-time  


Salesforce Business Analyst

Position Description
We are currently seeking a skilled and motivated Salesforce Business Analyst to join our dynamic team in the New England region. As a Salesforce Business Analyst, you will play a crucial role in optimizing our Salesforce platform to enhance our client business processes and drive innovation in the life sciences sector.
- Opportunity to work in a cutting-edge life sciences company with a focus on innovation and advancement.
- Collaborative and inclusive work environment that values diversity and creativity.
- Competitive compensation package and benefits.
- Professional growth and development opportunities within the organization.

If you are a motivated and experienced Salesforce Business Analyst looking to make a significant impact in the life sciences industry, we encourage you to apply. Join us in our mission to drive positive change and contribute to advancements in the field of life sciences.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role.

Your future duties and responsibilities
- Collaborate with cross-functional teams including sales, marketing, and IT to gather and document business requirements related to Salesforce implementation and enhancements.
- Translate business needs into technical specifications and design solutions that align with best practices and Salesforce capabilities.
- Participate in the configuration, customization, and deployment of Salesforce applications to meet business requirements.
- Perform data analysis to identify trends, insights, and opportunities for process improvements.
- Conduct user training and support to ensure effective adoption of Salesforce tools and features.
- Work closely with stakeholders to identify pain points and areas for continuous improvement within the Salesforce ecosystem.
- Assist in the development of reports, dashboards, and analytical insights to provide meaningful information to decision-makers.
- Collaborate with developers and IT teams to troubleshoot issues, provide solutions, and ensure smooth integration between Salesforce and other systems
Experience in running large Salesforce projects in Agile framework. Sprints, Scrums, Product backlog, PI etc..and also in Waterfall methodology
Good experience in executing projects in SDLC methodologies and documentation.
Experience in using Jira and Jira Aline tools
Change management with Agile methods.
Experience in addressing and resolving project risks, roadblocks, and obstacles while securing resources effectively.
Has experience in oversee multiple projects across all phases of development. Using Microsoft project and working with customers, developers, QA and validation team during UAT and go-live.
Has experience in Monitor project workflow and make necessary adjustments. Collaborate with development team and others project stakeholder to plan project sprints.
Need to have leadership skills to lead and motivate the team. Resolve personality conflicts and boost the team spirit.

Required qualifications to be successful in this role
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum of 10 of experience as a Salesforce Business Analyst in the life sciences industry.
- Strong understanding of Salesforce platform capabilities, features, and best practices.
- Proficient in requirements gathering, process mapping, and documentation.
- Experience with Salesforce Lightning, Sales Cloud, and Service Cloud.
- Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
- Proven ability to analyze data, identify trends, and provide actionable insights.
- Salesforce certifications such as Salesforce Certified Administrator or Salesforce Certified Business Analyst are a plus.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $84,000 - $161,600.


CGI anticipates accepting applications for this position through 03/11/2024.

At CGI we call our professionals "members" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [Click Here to Email Your Resumé] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.