Salesforce Business Analyst

at Capio Group
Published December 4, 2023
Location Sacramento, CA
Category Default  
Job Type Full-time  


Capio Group is looking for an experienced Salesforce Business Analyst

Full-time employee - Sacramento

About Us:

Since 2010, we have been working with some of the largest government agencies in California, helping them to solve their greatest challenges. We are a small firm dedicated to big ideas and enjoy the rewards that come from hard work and commitment to our client base. We offer the salary and benefits of the bigger companies with the added bonus of a flexible workplace and a great work-life balance.

Scope of Work:

The Salesforce Business Analyst will work as part of the team to provide implementation services for the client’s system. The primary responsibility is to translate what the client’s business needs and how to get this accomplished within the Salesforce solution by asking why and how the client’s stakeholders do their key business processes. In addition, the Salesforce Business Analyst is responsible to gather and/or confirm business needs to prepare User stories, produce "to-be" process maps, and document detailed reasons why something was implemented. Other key activities include gap analysis, preparing user acceptance test plans, and participating in stakeholder communication.

  • Develop the client’s Salesforce Architecture based on the client’s Enterprise Architecture Common Business Processes, Master Data Management, client’s Business Needs, Functional and Non-Functional Requirements, and Interfaces with external client’s program partners.
  • Provide the ability to make changes to one business area/application without causing side-effects to other business areas.
  • Ensure the information/data entered into the system is complete and consistent by implementing and enforcing business rules when any information is captured.
  • Place tighter controls on changes to all information and data within the system through the establishment of a data governance process that approves all changes to the systems’ data.
  • Provide a standardized set of interfaces implemented through a common interface subsystem, where information can be transmitted to external entities, and the interface can be quickly tailored to individual stakeholder needs.
  • Ensure all information is tightly related and all changes to the information is traceable to who made the change, when the change was made, and what change was made.
  • Provide the business with the capability to track a case from initiation through completion that allows the review of related current and historical data from all programs within the client.
  • Provide management with management reporting capabilities to review staff workload, performance, and activities.
  • Provide management with the ability to perform trend analysis on activities and active results to identify high-risk areas where actions, such as increased inspections, could be performed to minimize risks to animal health and food safety.
  • Allow all public program applicants to submit applications and payment through an online service.
  • Allow applicants and business owners to review their data, inspection results, actions underway, etc. online.

Mandatory Experience:

  1. Must possess a Bachelor’s Degree in Computer Science or Business Management from an accredited college or university. Additional qualifying experience may be substituted for the bachelor’s degree on a year-for-year basis. A copy of the diploma must be provided upon request.

    ** Four (4) years of experience can be substituted for a bachelor's degree. The substituted experience must be in addition to the required years of experience. Example: If the experience requirement is five (5) years, and the individual is substituting four (4) years of experience in lieu of a bachelor's degree, a total of nine (9) years must be submitted to claim this qualification.

  2. A minimum of three (3) years of full-time equivalent (FTE) experience within the last 7 years as a Salesforce Business Analyst on a Salesforce implementation project.

  3. A minimum of two (2) years of FTE experience as a Business Solutions Analyst a Salesforce Public Sector - Government implementation project.

  4. A minimum of five (5) years of FTE experience as a Salesforce Business Analyst for a Salesforce SaaS implementation, a project budget of at least $10 million, and a project duration of at least two years in Calif. State Government.

  5. Must have certification as a Salesforce Business Analyst. A copy of the certificate must be provided upon request.

  6. Must be able to provide two (2) references for similar services within the last five (5) years. At least one (1) reference must be from experience used to meet Minimum Qualifications.

Desirable Experience :

  1. Must be certified by the International Institute of Business Analysis (IIBA) as a Certified Business Analyst (CBAP). A copy of the certificate must be provided upon request.

  2. A minimum of one (1) to five (5) years of FTE experience within the last 10 years of implementing Salesforce. The Salesforce application system must be for a state, county or city government with a population greater than 1,000,000 people.

  3. A minimum of one (1) to five (5) years of FTE experience within the last 10 years implementing Salesforce - Public Sector Government.

  4. A minimum of one (1) to five (5) years of FTE experience within the last 10 years implementing State of CA Technology Implementation project experience.

  5. A minimum of one (1) to five (5) years of FTE experience within the last 10 years implementing other State & Local Government projects.

Equal Opportunity Employer:

At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.