Salesforce Business Analyst

at Oak Street Health
Published October 26, 2023
Location Chicago, IL
Category Default  
Job Type Full-time  



Company: Oak Street Health

Title: Salesforce Business Analyst

Location: Treehouse

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit

Role Description:

The Salesforce Business Analyst reports to the Director, Salesforce, and is responsible for collaborating closely with business stakeholders and ensuring that Salesforce development drives workflow/reporting improvements that enable teams to achieve their strategic business objectives.

Core Responsibilities:

The key responsibilities for this role are as follows:

  • Supports the Director, Salesforce in managing the Salesforce development lifecycle, which includes:
    • Analyzing business and user needs and preparing detailed business requirements, from which user stories will be written
    • Preparing status updates and communicating with stakeholders as needed
    • Testing new and updated functionality to verify that desired results are achieved
  • Prepare requirements, solution, and supporting documentation (i.e. use cases, user stories, process flows, business rules, UI mock-ups)
  • Develop and maintain system-related documentation, including application SOPs

What are we looking for?

We are looking for candidates with:

  • 2-3 years experience as a business analyst/product manager, or a related role
  • Background in "agile" software development methodology highly preferred
  • Working knowledge of CRM database management, specifically Salesforce
  • Ability to prioritize multiple tasks and develop strong interdepartmental and cross- functional working relationships within a collaborative team environment
  • Proficient with MS Word, Excel, and Visio
  • Undergraduate degree
  • Some travel required (10%)
  • US work authorization

What does being "Oaky" look like?

  • Radiating positive energy
  • Assuming good intentions
  • Creating an unmatched patient experience
  • Driving clinical excellence
  • Taking ownership and delivering results
  • Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture
  • Fast-paced and innovative environment.
  • Competitive benefits; including paid vacation and sick time, generous 401K match with immediate vesting, as well as health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to