Salesforce Business Analyst

at Macro Solutions
Published March 26, 2020
Location Washington, DC
Category Default  
Job Type Full-time  Contractor  


We have an immediate opening for a Salesforce Business Analyst in Washington DC. As a Salesforce Business Analyst, you will be part of a team responsible for a modernization effort to streamline operational processes in order to support the program’s mission. The Salesforce analyst provides support in the following areas: requirements gathering, Salesforce configuration, testing, training, and post deployment support. As a Salesforce Business Analyst, you will work alongside stakeholders and a development team to design, prototype, test, and deploy the solution.

Key roles and responsibilities include:

  • Work with stakeholders to gather, understand, define, and prioritize business requirements
  • Help prototype and validate user stories and to-be process flows to support the design and development phase
  • Work collaboratively with team members and third-party developers to design a solution that will meet business requirements and fulfill user stories
  • Complete the configuration for user stories within Salesforce if needed
  • Collaborate with third-party developers to help build, test, and verify that solutions will meet the business requirements
  • Facilitate key meetings with third-party developers and stakeholders including requirement sessions, system demos, and user acceptance testing
  • Assist with system documentation and provide end user training
  • Maintain current knowledge of relevant technologies as assigned
  • Participate in special projects as required


  • Requires BA/BS with 4-5 years of experience using Salesforce to develop client or business solutions
  • Salesforce Admin Certification is necessary
  • Experience with the Systems Development Lifecycle (SDLC) in a government agency
  • Hands on experience configuring Salesforce, including workflows, validation rules, and security controls
  • Proven ability leveraging analytical and problem-solving skills in a fast paced environment
  • Detail-oriented individual with the ability to quickly ramp up on business needs, and technologies
  • Strong presentation, communication (written and verbal) skills, and interpersonal skills
  • Ability to juggle and prioritize multiple tasks within a collaborative team environment
  • Demonstrates flexibility and willingness to do what it takes to get the job done
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
  • Knowledge of relational databases (Oracle, Access)
  • Experience in building case management systems and reporting/data analytics products a plus
  • Requires a Public Trust clearance or the ability to obtain one

Citizenship Status Required:

US Citizenship