Responsibilities

Work with Business, Technical and IT Subject Matter Experts to document business and functional requirements

In conjunction with the technical team, define solutions within the Salesforce platform to meet project objectives while following Salesforce best practices

Configure Salesforce to implement business solutions per business requirements

Communicate with project managers, business units, and developers to ensure effective collaboration throughout all phases of development, testing and deployment

Write use cases, test cases, conduct functional and end-to-end testing, and facilitate User Acceptance Testing sessions

Take accountability for quality of deliverables, provide status on development effort, and deliver on time

Assist the Support Team with escalated issues arising from support of internal and customer-facing Salesforce environments

Technical Skills

Proficient with MS Office Suite: Word, Visio, Excel, and PowerPoint

Salesforce Business Analyst and configuration experience with Sales Cloud, Marketing Cloud, B2B Commerce, Service Cloud and/or Partner Communities preferred

Qualifications

Highly detail oriented, accurate, and organized

Strong analytical and problem-solving skills

Proven ability to handle complexity

Proven ability to succeed in a cross-functional environment

Excellent written and oral communication skills

Experience in an Agile development environment

Strong customer service orientation; enjoys people and creates raving fans

Located within commuting distance of Lisle, IL (work must be done onsite)

Education requirement:

BS in Computer Science and 3 years experience,

or 6 years applicable experience with a BS in another technical field

Years of Experience: At least 3 years