Salesforce Billing Business Systems Analyst

at Integration Appliance, Inc.
Published October 19, 2023
Location Palo Alto, CA
Category Default  
Job Type Full-time  


We are seeking an experienced Senior Salesforce Billing Business Systems Analyst to play a pivotal role in the optimization and enhancement of our Salesforce Billing platform. The successful candidate will collaborate with cross-functional teams to analyze business processes, gather requirements, and drive the implementation of effective solutions that align with the organization's strategic goals.

What you get to do in this role:

  • Business Process Analysis: Evaluate existing business processes related to billing and invoicing, identifying areas for improvement, efficiency enhancement, and automation.
  • Requirements Gathering: Collaborate with business stakeholders to gather and document detailed business and functional requirements for Salesforce Billing system enhancements and configurations.
  • Solution Design: Design and propose innovative solutions that leverage Salesforce Billing capabilities to address complex business challenges and achieve process improvements.
  • Configuration and Customization: Configure, customize, and maintain Salesforce Billing modules to ensure they meet business requirements while adhering to best practices and standards.
  • Collaboration: Work closely with technical teams, including developers and administrators, to translate business requirements into technical specifications and guide the implementation process.
  • Testing and Validation: Develop and execute comprehensive test plans to validate system configurations, ensuring accuracy, stability, and alignment with business needs.
  • User Training and Support: Provide training to end users on new system features, processes, and functionalities. Offer ongoing support and address user inquiries and issues.
  • Documentation: Create and maintain comprehensive documentation, including functional specifications, process flows, user guides, and training materials.
  • Continuous Improvement: Stay updated on industry best practices, trends, and Salesforce Billing updates. Proactively identify opportunities for continuous improvement and make recommendations accordingly.
  • Project Management: Lead or contribute to projects related to Salesforce Billing enhancements, ensuring successful project delivery within established timelines and budgets.
  • Collaborative Leadership: Mentor and guide junior team members, sharing knowledge, insights, and best practices to foster skill development and team growth.

To be successful in this role you have:

  • Bachelor's degree in Business Administration, Information Systems, or a related field. Master's degree is a plus.
  • Minimum of 5 years of experience in Salesforce Billing configuration, customization, and implementation.
  • Extensive knowledge of billing processes, revenue recognition, and subscription management.
  • Salesforce Administrator and Salesforce Billing certifications are strongly preferred.
  • Proven experience gathering and documenting detailed business requirements and translating them into technical specifications.
  • Strong analytical skills, problem-solving capabilities, and attention to detail.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
  • Project management experience, with the ability to lead and contribute to projects of varying complexity.
  • Self-motivated, with the ability to work independently and as part of a team in a fast-paced environment.
  • Prior experience in mentoring or guiding junior team members is desirable.
  • What you will gain at Intapp:
  • Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We're committed to creating a modern work environment that's connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:
  • Competitive base salary plus variable compensation and equity
  • Generous paid parental leave, including adoptive leave
  • Traditional comprehensive benefits, plus:
    • Generous Paid Time Off
    • Tuition reimbursement plan
    • Family Formation benefit offered by Carrot
    • Wellness programs and benefits provided by Modern Health
    • Paid volunteer time off and donation matching for the causes you care about
    • Home office stipend
  • Opportunities for personal growth and professional development supported by a community of talented professionals
  • An open, collaborative environment where your background and contributions are valued
  • Experience at a growing public company where you can make an impact and achieve your goals
  • Open offices and kitchens stocked with beverages and snacks#
  • #LI-JS2

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. We post all legitimate job openings on the Intapp Career Site at