Salesforce Architect

at Moderna
Published January 21, 2024
Location North Cambridge, MA
Category Default  
Job Type Contractor  Full-time  

Description

The Role

Moderna is expanding our footprint to further our mission of delivering the greatest possible impact to people through mRNA medicines!

We are looking to hire an experienced Salesforce Architect who has a customer-first product mindset and embodies the Moderna Mindsets with a passion to change the future of medicine. In this role, you will be responsible for managing and configuring our AWS Connect Telephony and Salesforce Health Cloud CRM systems. This role is pivotal in ensuring optimal performance and usability for our contact and field engagement teams to enable our Omnichannel Customer 360 roadmap across the organization.

This role will work closely with Contact Center and Field Engagement Leadership to develop technical solutions to facilitate seamless customer engagement that deliver real-time and accurate information. Collaboration will be required across cross-functional stakeholders in Commercial, Medical Affairs, Research & Development, Supply Chain to enable technology solutions that support premier customer interactions across patients, healthcare professionals, academic institutions, and governments. The Salesforce Architect will also work closely with our new technology hub in Seattle to focus on software product development to support and innovate our Commercial, Data & Machine Learning, Cloud Infrastructure, Security, and Engineering Excellence (dev tools) offerings and platforms.

Here's What You'll Do

  • Drive the design, configuration and optimization of Moderna's AWS Connect Telephony and Salesforce Health Cloud (built on Service Cloud) CRM systems.
  • Collaborate with stakeholders to understand needs and translate them into system configurations.
  • Troubleshoot and resolve system issues to ensure optimal performance.
  • Train and support users in using the systems effectively.
  • Provide guidance and mentorship to the development team.
  • Maintain up-to-date knowledge of AWS Connect and Salesforce Health Cloud updates and trends.
  • Ensure system compliance with data security, privacy standards and GxP processes.
  • Collaborate with cross-functional teams to integrate other systems with the contact center platforms.
  • Conduct design reviews and provide insights for continuous improvement of new features and functionalities.

Here's What You'll Need (Minimum Qualifications)

  • Bachelor's degree in computer science, Information Technology (IT), or related field or a field tied to the product sector OR 5 years of equivalent professional experience in lieu of a degree
  • 7+ years of relevant technical experience with a minimum of 2 years of Salesforce Architect experience leading Salesforce design, build & deployment activities
  • Experience working in an Agile SDLC with experience creating both functional and technical user stories.
  • Experience with on premise and/or cloud-based Systems Administration

Here's What You'll Bring to the Table (Preferred Qualifications)

  • AWS and Salesforce Admin Certified
  • Experience with Salesforce Health Cloud or Service Cloud
  • Proven fault identification and analysis skills, critical thinking, ability to troubleshoot technologies.
  • Experience communicating with application users to understand and collect their requirements and requests.
  • Experience working with cross-functional teams, including engineering, UX, Program management.
  • Experience in a regulated environment and knowledge of GxP best practices
  • Experience launching technology products and platforms at scale
  • Strong domain knowledge in one of the following areas: eCommerce, Data/Machine Learning Platforms, Cloud Infrastructure (AWS), Engineering product tools
  • Software development experience strongly encouraged.
  • Experience working in life sciences, pharma/biotech, or high-tech industries with a preference for experience in one or more of eCommerce, data/machine learning platforms, or cloud infrastructure.
  • Experience with GxP regulations and validation processes
  • Experience working in a matrixed organization.
  • Proven experience in training and supporting users.
  • Strong problem-solving skills and the ability to work under pressure.
  • A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

  • Highly competitive and inclusive medical, dental and vision coverage options
  • Flexible Spending Accounts for medical expenses and dependent care expenses
  • Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
  • Family care benefits, including subsidized back-up care options and on-demand tutoring
  • Free premium access to fitness, nutrition, and mindfulness classes
  • Exclusive preferred pricing on Peloton fitness equipment
  • Adoption and family-planning benefits
  • Dedicated care coordination support for our LGBTQ+ community
  • Generous paid time off, including:
    • Vacation, sick time and holidays
    • Volunteer time to participate within your community
    • Discretionary year-end shutdown
    • Paid sabbatical after 5 years; every 3 years thereafter
  • Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
  • 401k match and Financial Planning tools
  • Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
  • Complimentary concierge service including home services research, travel booking, and entertainment requests
  • Free parking or subsidized commuter passes
  • Location-specific perks and extras!

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We're focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at [Click Here to Email Your Resumé]. (EEO/AAP Employer)