MedCerts - a Stride Inc. company (NYSE: LRN) - is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 45 career programs, trained and up-skilled more than 55,000 individuals across the country and partnered with over 500 American Job Centers and more than 1,000 healthcare and academic organizations to build talent pipelines, and provide the option of articulated college credit to our students. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. For more information, visit medcerts.com.

We are looking for a Salesforce Administrator to join our team to ensure our company capitalizes on the benefits offered by this innovative CRM system. Salesforce Administrator responsibilities include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products. Ultimately, you will work with a small team of IT professionals to ensure our organization utilizes different tools and capabilities offered by Salesforce effectively and efficiently. The Salesforce Administrator will answer questions originating from both within the organization and the student base. The ideal candidate will have evidence of having executed or supported customer-facing web applications in a technical support position. Successful candidates will be able to demonstrate excellent communication skills and independently problem-solve issues in an integrated web application environment with many independencies.

This position will support general application operations across the company's platform, including triaging support cases, provide front-line support for technical support, investigate errors/bugs, disposition support tickets, work on projects with agile methodology and escalate issues as necessary. The Salesforce Administrator will also develop documentation, improve existing processes, and support operations priorities as needed. The company has built a traditional Learning Management System (LMS) and a Content and Learning Managements System (CLMS) to support learners across multiple industries, through several unique business channels.

GENERAL DUTIES AND RESPONSIBILITIES

• Participate in ongoing projects to improve platform processes, testing of new features
• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
• Resolve user support tickets
• Identify and gather requirements from users and stakeholders
• Support team members and monitor user adoption of Salesforce tools in our organization
• Provide ongoing user training and create training materials as needed
• Learn and support the company's online platform and Salesforce support issues.
• Answer technical support questions about software platform, escalate more difficult issues
• Disposition support tickets, create and close tasks/cases, carry out technical investigations

REQUIRED QUALIFICATIONS

• Salesforce Administrator 1 certification
• 1-2 years of Salesforce Administrator experience
• Strong analytical skills & independent problem-solving ability
• Customer-focused and strong customer service skills
• Experience in customer-facing technical support role
• Working knowledge of web technologies, relational database systems, and multi-layer applications

PREFERRED QUALIFICATIONS

• Salesforce Administrator 2 certification
• Pursued or graduated with a bachelor's degree in Computer Science, Information Technology, or related STEM degree program, or related equivalent additional experience
• Knowledge of database architecture (SQL)
• Understanding of e-Learning standards including SCORM, AICC, and xAPI

BENEFITS

• Fully remote working environment with equipment provided by MedCerts
• Paid time off and holidays
• 401K with a company match
• Health, Dental, and Vision Insurance available to you on start date
• Life Insurance
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
• Parental leave
• Tuition Assistance (including a University of Phoenix Partnership)
• Employee Assistance Program
• Pet Insurance
• Weight Loss & Gym Benefits
• Verizon Wireless Discount

WORKING CONDITIONS

This is a flexible position in which work will be completed during normal business hours (approximately 8:00am - 5:30pm).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)